The Senior Technical Writer will create and maintain documentation for products and services, collaborating with teams to ensure accuracy and usability, while mentoring junior writers.
We are seeking a highly skilled Senior Technical Writer to create, edit, and maintain high-quality documentation for our products and services. The ideal candidate will have experience translating complex technical concepts into clear, concise, and user-friendly documentation for diverse audiences, including developers, engineers, and end users. This role requires strong writing, research, and collaboration skills, as well as the ability to work with cross-functional teams to deliver comprehensive documentation.
Key Responsibilities- Develop, write, and maintain technical documentation, including user guides, API documentation, FAQs, online help, white papers, and training materials.
- Collaborate with engineering, product management, and support teams to understand technical concepts and ensure accurate documentation.
- Organize and structure content for clarity, accessibility, and usability.
- Edit and review documentation to ensure consistency, readability, and adherence to company standards.
- Work with UX designers and developers to improve the documentation experience for users.
- Conduct interviews, research, and hands-on testing to gather information about products and technologies.
- Maintain and update documentation to reflect product changes and improvements.
- Lead or contribute to process improvements and best practices in technical writing.
- Mentor junior writers and provide editorial feedback to enhance the quality of documentation.
- Experience: 5+ years of experience as a technical writer, preferably in the software, IT, or engineering industries.
- Education: Bachelor's degree in Technical Communication, English, Computer Science, Engineering, or a related field (or equivalent experience).
- Writing Skills: Excellent written and verbal communication skills with a strong attention to detail.
- Technical Knowledge: Ability to understand and explain complex technical concepts (e.g., APIs, SDKs, cloud computing, networking, DevOps, AI/ML).
- Tools Proficiency: Experience with documentation tools such as MadCap Flare, RoboHelp, Confluence, Markdown, GitHub, XML, DITA, and CMS platforms.
- Collaboration: Strong ability to work cross-functionally with developers, engineers, designers, and product teams.
- Agile Environment: Experience working in Agile/Scrum methodologies.
- Problem-Solving: Ability to research, troubleshoot, and present technical information in an easy-to-understand format.
Top Skills
Cms
Confluence
Dita
Git
Madcap Flare
Markdown
Robohelp
XML
Similar Jobs
Big Data • Cloud • Information Technology
The Senior Technical Writer will create and maintain technical documentation for internal and external stakeholders, collaborate with experts, and mentor fellow writers. Responsibilities include assessing user personas, content creation, and facilitating knowledge sharing processes.
Top Skills:
APIsMachine LearningPaasRest ServicesSaaSTechnical Writing Tools
Cloud • Information Technology • Marketing Tech • Software
The Senior Technical Writer will oversee the content lifecycle, create instructional materials for both marketers and developers, and optimize documentation strategies based on analytics and user feedback.
Top Skills:
AsciidocCi/CdDocusaurusGitHugoJavaJavaScriptJSONMarkdownOpenapiPostmanPythonReadmeRedoclyRestSeoSwaggerWcagZendesk
Software
Produce high-quality documentation and guides for Grafana products, collaborating with engineers and product managers. Conduct interviews and improve existing content.
Top Skills:
Cloud SoftwareGitGitObservability Solutions
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
