Location: Palo Alto, CA (Onsite)
About the Team:
We are a globally distributed, award-winning design organization of 60 talented individuals—including product designers, UX writers, technical writers, and UX researchers—spread across the U.S., Israel, and India. As our company and product portfolio rapidly grow, it’s essential to scale our user experience and technical documentation strategically.
We are looking for a California-based Senior Technical Writer to deliver high quality technical product documentation. In this role, you’ll play a pivotal part in creating and maintaining critical technical content that helps our customers succeed and drives business impact. You’ll collaborate closely with cross-functional partners across the company to ensure a high-quality, high-impact technical content experience, within the product experience and across our documentation platform.
📺 Learn more about our product and team: Watch Video
About the Role:
You will:
- Plan, write, and maintain clear, consistent, and user-focused documentation that helps our customers achieve their goals.
- Interpret business priorities, complex technology, and customer needs to plan and deliver technical content strategically and proactively.
- Innovate to improve the overall technical content experience as an integral part of the product experience.
- Build collaborative relationships with Product Management, Engineering, Design, UX Research, Customer Support, and Sales Engineering teams to take a holistic approach to delivering documentation based on user needs and insights. Embed early in the development process through these partnerships to proactively plan and deliver.
- Uphold a high level of quality through strengthening documentation guidelines, standards, and templates.
- Explore and implement AI-powered tools and workflows to increase team efficiency and output quality.
- Balance multiple competing priorities effectively, accounting for interdependencies and long-term planning.
- Modernize legacy documentation to reflect new features, use cases, and usability improvements.
- Contribute to an inclusive, psychologically safe team culture where all voices are valued and contributions are recognized.
What You’ll Bring to the Team:
- 6–10 years of experience in technical writing, preferably in enterprise SaaS products.
- Strong strategic and systems thinking, technical curiosity, and a proven ability to lead with empathy, ownership, and accountability.
- Experience managing multiple, concurrent documentation projects across teams or product lines.
- A bias for action.
- A passion for technology and for customer success, with a user-centric approach and mindset.
- Ability to embrace challenges-–to innovate and improve on what we deliver and how we work.
- Comfort operating in ambiguity and evolving environments.
- A learning mindset—curious, growth-oriented, and resilient in the face of complexity.
- Excellent verbal, written, and presentation communication skills.
- Strong interpersonal skills with a collaborative approach to problem-solving and a demonstrated ability to build strong cross-functional relationships.
- Experience working in a modern documentation environment, including DITA/XML and GitHub.
- Prior experience working with JIRA or similar project management tools is a plus.
#LI-NM2
Rubrik (NYSE: RBRK) is on a mission to secure the world’s data. With Zero Trust Data Security™, we help organizations achieve business resilience against cyberattacks, malicious insiders, and operational disruptions. Rubrik Security Cloud, powered by machine learning, secures data across enterprise, cloud, and SaaS applications. We help organizations uphold data integrity, deliver data availability that withstands adverse conditions, continuously monitor data risks and threats, and restore businesses with their data when infrastructure is attacked.
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Inclusion @ RubrikAt Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at [email protected] if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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