Lead complex technical projects ideally within a SaaS environment, driving cross-functional collaboration, stakeholder management, and effective execution from ideation to adoption.
Description
About The Role
Requirements
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Our Team
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monday.com is looking for a Senior Technical Program Manager to join our growing Tech & AI team under the CCO organization. This role is ideal for someone with a strong technical foundation, sharp business acumen, and a passion for driving impact through cross-functional collaboration.
You’ll lead complex, high-impact technical projects with a customer-first mindset, ensuring successful execution from ideation to adoption. This is a strategic, senior role that requires both hands-on program management skills and the ability to connect the dots between technology, product, and business outcomes.
About The Role
- Lead technical, customer-oriented projects end-to-end – from concept and planning to execution, launch, and measurement.
- Drive alignment across multiple stakeholders, including R&D, Product, Data, Customer Success, and other cross-company teams.
- Translate business needs and customer pain points into actionable project plans and technical solutions.
- Build and manage structured project timelines, milestones, and success metrics - ensuring clarity and accountability.
- Anticipate risks and proactively remove roadblocks to maintain execution momentum.
- Continuously evaluate and improve operational processes to enable scalability and efficiency.
- Leverage data to monitor progress and impact, and promote informed decision-making.
Requirements
- 6+ years of experience in leading technical programs or projects, ideally within a SaaS company or fast-paced tech environment.
- A proven track record of delivering cross-functional initiatives with both technical and business complexity.
- Strong understanding of engineering or product development processes - hands-on experience in those domains is a plus.
- Excellent communication and stakeholder management skills - able to connect effectively with technical and non-technical teams.
- A proactive, ownership-driven mindset with high attention to detail and ability to operate independently.
- A balance between strategic thinking and executional excellence.
- Experience working in matrix or global organizations - ability to navigate ambiguity and influence without authority.
- Fluent English (spoken and written) - a must.
Nice to have:
- Background in AI/Data-related initiatives.
- Experience working directly with Customer Success or support organizations.
- Familiarity with internal platform tools or customer engagement tech.
Social Title
None
Social Description
None
Our Team
None
Position Type
None
Top Skills
AI
Data
SaaS
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