Senior Technical Program Manager

Join our Customer Identity and Access Management (CIAM) team as a Senior Technical Program Manager, where you'll lead the delivery of ground breaking identity solutions.

This role offers the chance to lead complex programs that improve security and user experience, directly contributing to our mission of safeguarding customer data.

You'll collaborate with multi-functional teams to align technical implementations with strategic goals, driving innovation and excellence in identity management. You will work under the leadership of the Platform Owner, CIAM and play a pivotal role in crafting our CIAM strategy. Your leadership will ensure the successful execution of identity solutions, improving security and trust, and supporting the organization's growth objectives.

• Lead and manage large-scale, multi-functional technical programs from inception to completion.
• Collaborate with business, software development, cybersecurity, and compliance teams to implement secure identity solutions.
• Ensure programs meet organization standards, timelines, and regulatory requirements.
• Communicate optimally with partners, providing updates and addressing concerns.
• Track and evaluate new technologies and trends in identity management.

• 7-10 years of experience in technical program management, preferably in identity and access management.
• Deep understanding of identity technologies and regulatory compliance standards.
• Proven ability to manage complex programs with multi-functional teams.
• Strong leadership, communication, and problem-solving skills.

• Bachelor's degree or equivalent experience in Computer Science, Engineering, or related field; advanced degree preferred.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our distributed team, we’ll support you in crafting the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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