Senior Technical Product Enablement Strategist

Description

Sprout Social is looking to hire a Senior Technical Product Enablement Strategist for the Sales & Success team.

Why join Sprout’s Sales & Success team?

Joining the Sales and Success team is an opportunity to accelerate your career. We’re a winning team selling and supporting the leading social media management platform for businesses. Not only do you get to work alongside some of the sharpest minds in the industry, you also get to work with some of the biggest brands in the world ​​including General Mills, Make-a-wish Foundation, Honda and Edelman. And the real kicker? You get to design your own career and follow the path that’s best for you. Wherever you want to go, we’re committed to helping you get there. 

What you’ll do

We’re looking for a Senior Technical Product Enablement Strategist to join our Revenue team and help power the success of our technical customer-facing teams—Solutions Engineering, Professional Services, Customer Success, and Account Executives.

This highly technical role will focus on building, delivering, and scaling enablement programs that give our teams the deep product knowledge and customer-ready skills they need to be confident, consultative, and impactful in every interaction. You’ll be the connective tissue between Product, Engineering, and our go-to-market teams—ensuring every technical team member is up to speed on what we’re building, why it matters, and how to explain it clearly to customers.

• Build and own technical training programs to ramp and continuously develop Revenue teams on product capabilities, integrations, and implementation best practices.
• Translate product updates and feature releases into scalable enablement content, including internal FAQs, demo scripts, videos, technical one-pagers, and live workshops.
• Partner closely with Product, Engineering, Product Marketing, and GTM stakeholders to embed enablement into product releases, customer feedback loops, and roadmap readiness.
• Lead onboarding for new technical hires—ensuring they are confident and customer-ready, fast.
• Support demo certification programs and hands-on product learning for Solutions Engineers.
• Drive adoption of product knowledge tools (Confluence, LMS, Pendo, etc.) and maintain a reliable single source of truth for technical teams.
• Monitor enablement impact through performance metrics, feedback loops, and learner outcomes—and iterate based on what works.
• Act as an internal advocate for customer-facing teams—surfacing knowledge gaps, influencing product readiness, and helping close the loop on technical blockers.

What you’ll bring

You have deep technical curiosity and the ability to grasp and communicate complex product capabilities. You are a confident facilitator—comfortable presenting in front of live audiences, running workshops, and adapting content to multiple learning styles. If you’re someone who thrives on turning complexity into clarity and enabling others through structured learning, scalable content, and hands-on training, this role is for you.

The minimum qualifications for this role include:

• 4+ years in technical enablement, solutions engineering, customer success, product ops, or a similar training-focused role in a SaaS environment
• Proven experience creating and delivering enablement content and programs for technical teams
• Strong cross-functional communication and stakeholder management skills
• Experience using enablement and product tools (Confluence, LMS platforms, CRM)

Preferred qualifications for this role include:

• Familiarity with APIs, integrations, or implementation workflows in a SaaS environment
• Experience supporting technical post-sale teams (implementation, onboarding, Pro Serv)
• Exposure to product launch enablement, demo development, or customer lifecycle mapping
• Ability to define KPIs for enablement programs and measure their business impact

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Complete onboarding and get familiar with our product, technical teams, and customers
• Shadow SE, CS, and Pro Serv calls to understand customer needs and technical workflows
• Begin auditing current enablement content and identifying quick wins

Within 3 months, you’ll start hitting your stride by:

• Deliver your first training or enablement resource for a product or feature launch
• Partner with stakeholders to align on key learning priorities across technical teams
• Create core assets that support better demos, implementations, or onboarding

Within 6 months, you’ll be making a clear impact through:

• Own technical onboarding programs and establish scalable, repeatable systems
• Launch a certification or role-based learning path to measure enablement outcomes
• Serve as the go-to resource for technical product knowledge and training

Within 12 months, you’ll make this role your own by:

• Build a trusted reputation with both Revenue and Product teams as the expert in enablement for technical audiences
• Lead cross-functional initiatives tied to roadmap readiness and product training
• Expand your programs to drive global scale, consistency, and impact across the org

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program 

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program 
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program and employee-led diversity, equity, and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful, convenient, and state-of-the-art offices in Chicago’s Loop and downtown Seattle, for those who prefer an office setting

Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements. In the United States, we have two geographic pay zones. For this role, our current base pay ranges for new hires are:

• Zone 1 (New York, California, Washington): $98,296 (min), $122,900 (mid), $135,190 (max) USD annually
• Zone 2 (All other US states): $89,400 (min), $111,700 (mid), $122,870 (max) USD annually

The listed ranges represent the expected earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit).  Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Learn more about our commitment to diversity, equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at [email protected]. Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). 

For more information about our commitment to equal employment opportunity, please click here (1) Equal Opportunity Employment Poster  (2) Sprout Social's Affirmative Action Statement (3) Pay Transparency Statement. 

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. 

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