The Opportunity:
Customer Success is at the center of everything we do at Paperless Parts. The Senior Technical Implementation Specialist (Sr. TIS) is a leader within the Technical Services team, driving successful outcomes for our most complex and strategic customers. Reporting to the Manager of Technical Services, the Sr. TIS is responsible for owning, designing, and delivering high-complexity configuration solutions using P3L, our proprietary Python-based pricing language, as well as leading the deployment of our standard ERP integrations. The Sr. TIS is expected to become the subject matter expert in CNC Machining and Sheet Metal Fabrication quoting and estimating.
The Sr. TIS not only builds solutions but champions internal process improvement, serves as a key escalation point, and mentors team members. This role requires deep technical mastery, exceptional communication skills to navigate difficult conversations, and the ability to proactively mitigate project risks to ensure on-time and on-budget delivery.
Who you are:
We are seeking a proven technical leader to join our Implementation and Integrations Team. The ideal candidate has 4+ years of relevant experience and is motivated by solving highly complex technical challenges while coaching others to excellence. You are dedicated to working cross-functionally to define best practices and drive the adoption of new technologies and platform features. You leverage your comprehensive understanding of manufacturing to build credibility and advise customers on solutions that maximize the value of the Paperless Parts Platform.
Responsibilities of a Senior TIS:
- Proactively mitigate project risks and collaborate with Implementation Project Managers (IPM) to adjust timelines based on accurate time estimates.
- Advise on and deploy complex configuration solutions for Paperless Parts' standard and customized integrations, acting as the team's subject matter expert.
- Serve as an escalation point for at-risk projects and highly complex customer requests, providing decisive technical guidance.
- Champion customer updates aligned with platform releases, ensuring seamless, non-disruptive transitions for strategic accounts.
- Demonstrate expert-level proficiency in Paperless Parts Platform coding language, P3L, and Python, applying a rigorous problem-solving approach to design customized, maintainable, and productized solutions.
- Improve configuration processes and define/enhance the team’s documentation approach to increase the speed and quality of deliverables.
- Analyze complex or unstructured customer data (e.g., in Excel) and manage advanced API workflows with ease.
- Mentor and coach junior Technical Implementation Specialists on technical best practices, complex configuration approaches, and professional soft skills, including leading difficult customer conversations.
- Define and enhance team best practices for configuration, technical support, and documentation.
- Provide complex technical support for both implementation and post-implementation issues, assisting the Paperless Parts Support team.
- Coach peers on effective consultative selling and enablement skills, helping the team bring confident solutions to customers.
- Consult and coach customers at a strategic level on optimal quoting workflows, leveraging a solid command of manufacturing industry standards (CNC machining, sheet metal fabricating, 3D printing).
- Conduct deep, thorough discovery to inform solution design, always considering estimating best practices when addressing custom requirements.
- Utilize industry knowledge to educate customers and build credibility in the estimating and quoting space.
Knowledge, Skills, and Abilities:
- 4+ years of professional experience in technical implementation, solutions engineering, or equivalent customer-facing development role.
- Proven expert-level proficiency in a computational environment or programming language. (Python preferred, other languages or Excel considered)
- Demonstrated experience managing complex technical projects and adhering to aggressive time-to-value metrics.
- Exceptional ability to clearly explain complex/custom configurations and benefits to all customer personas (technical and non-technical).
- Proven track record of defining or enhancing team processes or best practices.
- Willingness to travel when necessary to customer facilities (average is about 25% of the time).
Salary range: $100,000 - $130,000
The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, performance, sales or revenue-based metrics, and business or organizational needs.
Paperless Parts Life
Culture: At Paperless Parts, we value intentionality, persistence and relationships. We live and breathe these values every day. As a fast-growing company, we’re continually improving what we’ve built while still building from the ground up.
Boston Office: Our office is full of energy; people regularly collaborate to solve complex problems. We recognize that people work well in different environments and have intentionally designed our office to provide collaborative spaces and quiet focus areas. Our height-adjustable desks are set up with additional monitors, and employees are provided with the latest Apple technology to support productivity.
Our headquarters is located in downtown Boston, MA and easily accessible to most transit routes (Red/Blue/Orange/Green Line/South Station/North Station).
Encinitas Office: Our California office is our newest office which seats our West Coast sales team. The office has an open floor plan with several conference rooms to encourage collaboration with your colleagues in California and TV's to connect with those sitting in Boston or remotely. The office is walking distance from Downtown Encinitas, the Coaster train stop, and tons of activities on the 101.
Benefits: We value you and your family. With this in mind, full-time employees are provided:
100% coverage of health, dental, and vision for you and your dependent
Competitive compensation philosophy
Unlimited PTO
13+ paid holidays
Company-sponsored wellness stipend
Pre-tax Commuter and FSA/Dependent Care FSA
401(k) plan
Employee recognition program
Responsible for adherence to all security and privacy requirements, rules and regulations and implement as required.
Paperless Parts is committed to cultivating an equitable, inclusive, and supportive environment for all employees. We believe this environment creates a safe space for employees to share their experiences, brainstorm ideas, and grow their careers. Paperless Parts is an Equal Opportunity & Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Top Skills
Paperless Parts, Inc. Boston, Massachusetts, USA Office
Our headquarters is located in downtown Boston, MA, across the street from Faneuil Hall and easily accessible to most transit routes (Red/Blue/Orange/Green Line) or a 10-minute walk from both South and North Station.
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
