Easy Apply
Easy Apply
Drive revenue growth through upsells and cross-sells, develop strategic account plans, and manage complex customer relationships in enterprise SaaS and fintech.
About Paxos
Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.
We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like PayPal, Venmo, Mastercard and Interactive Brokers.
About the team
- The Customer Success team at Paxos manages relationships with Crypto Brokerage, Tokenized Asset and Payments customers post-launch, enabling growth through optimizing integrations and driving product adoption.
- As part of Paxos' mission to modernize financial infrastructure, the team directly impacts business growth by managing relationships with major financial institutions like PayPal, Interactive Brokers, Stripe, and Kraken.
About the role
- Technical Account Managers (TAMs) own the day‑to‑day technical administration, integration, technical stability, and operational execution required to deliver against account plans and day to day needs.
- You'll work on exciting and innovative projects that involve bringing new digital asset brokerage, payments, and financial products to the market in partnership with our customers.
- Your impact will be measured by the success of the integrations you deliver, the smoothness of daily operations, and the quality of execution as it relates to supporting an Account Plan.
What you’ll do
- Partner with technical and operational teams at the customer to implement Paxos products and services post sale, spanning Brokerage, Money Movement, Orchestration and Tokenization / Dashboard. This includes customer education, project management, test design, best practice recommendations, answering technical questions, and testing support.
- Prioritize and deliver daily technical/operational requests across a broad book: intake, prioritization, routing to technical support when appropriate, SLAs, and crisp status to AMs and client counterparts.
- Own integration health and reliability: monitoring and alerts, error recovery, reconciliations, data quality checks, and environment hygiene from sandbox to production.
- Run change management: releases, API/schema/version updates, configurations and entitlements, keys/certs, IP allowlists, and maintenance windows—with tested runbooks and rollback plans.
- Execute integration work aligned to the account plan: enable new capabilities, modify integrations, validate, roll out, stabilize; provide implementation consulting (patterns, test plans, go‑live readiness).
- Codify and propagate shared learnings at scale: publish patterns, FAQs, runbooks, and build usage/SLA/error reporting so the team rarely solves the same problem twice.
About you
- 5+ years of Implementation Consulting or Technical Account Management experience in enterprise SaaS/fintech/financial services
- Track record of delivering complex technical implementations spanning multiple quarters with Enterprise Customers
- Strong technical acumen with ability to lead API integrations
- Experience managing complex stakeholder relationships
- Excellent project management and communication skills
Pay and benefits
Paxos offers a competitive total compensation and benefits package, including equity and bonuses based on both your individual performance and company performance. Eligibility for bonuses is dependent on job level, and actual salary within the range depends on your skills, experience, and qualifications.
Expected range for the base salary component for candidates located within the United States is:
$143,648—$168,998 USD
Top Skills
APIs
Fix
Hrq
Rest
Similar Jobs
Information Technology
The Senior Technical Account Manager at Docker advises customers on their investment, drives product adoption, and collaborates with internal teams to ensure success.
Top Skills:
Ci/CdCloud-Native DevelopmentDockerInfrastructure-As-CodeKubernetes
Artificial Intelligence • Cybersecurity
The role involves providing technical guidance to security teams, managing customer accounts, troubleshooting issues, improving customer documentation, and advocating for customer needs within the organization.
Top Skills:
APIsPythonSQL
Healthtech • Information Technology
The Senior Technical Account Manager partners with enterprise customers to ensure successful post-sale integration of healthcare solutions, leveraging EHR knowledge and technical understanding of data formats and healthcare workflows to improve customer success.
Top Skills:
APIsCatalystConfluenceGoogle SuiteHl7V2JIRASalesforceX12XML
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
