Senior Technical Account Manager

At Amperity, our AI-powered Customer Data Cloud empowers organizations to delight their customers and create differentiated experiences. Our multi-patented technology helps over 400 leading global brands like Alaska Airlines and DICK'S Sporting Goods drive revenue growth and meaningful customer experiences. We help users unlock the value of all of their customer data with simplicity and speed. Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute and grow. We're looking for talented individuals from diverse backgrounds to help us eliminate data bottlenecks and accelerate business impact for the world's most innovative companies. With offices in Seattle, New York City, London, and Melbourne, you'll be part of a fast-growing team solving critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let's talk.

The Role

The Technical Account Manager is responsible for ongoing platform value realization with our customers, with a focus on integrating marketing strategies. This includes cultivating relationships both internally with your account team and externally with customer teams in developing and executing data-driven strategies with a business-minded approach. Your primary goal is to support our customers so they can achieve their desired business outcomes and maximize their value with the Amperity platform, ultimately leading to improved customer retention for Amperity.
The role will work alongside a group of world-class colleagues from Client Services, Product, Support and other teams to deliver a cohesive and tightly coordinated customer experience. Ensuring that in addition to realizing business value beyond expectations, our customers call us their favorite technology and/or service provider.
The ideal candidate will bridge the gap between technical users (e.g., IT teams) and marketing business users, ensuring seamless implementation, adoption, and ongoing success of the platform. This role requires a blend of technical expertise, strategic thinking, and exceptional communication skills to engage diverse stakeholders effectively.

Interesting Problems

• Act as a trusted platform advisor, responsible for guiding customers in maximizing our solution, focusing on product and business domain best practices, driving Amperity best practices, and sharing knowledge throughout the customer organization.
• Understand your customers from a practitioner’s perspective - what does their day look like, what systems and technologies do they use, what are their pain points, and how can Amperity’s solution drive the most meaningful results.
• Serve as a primary technical point of contact to consult, solution, and execute a comprehensive range of platform management tasks in support of customer use cases and value roadmap, which includes data ingestion, SQL table updates, query and segment creation, and campaign configuration. 
• Collaborate with customers’ technology/IT teams to ensure seamless integration with existing systems and workflows.
• Educate technical users to support them in their own operation of the platform through training and demonstrations.
• Understand your customers from business and strategic perspectives. Know their business and industry and develop an understanding of Amperity’s value proposition within this context across our client base.
• Partner with marketing teams to demonstrate how Amperity can drive personalized campaigns, audience segmentation, and data-driven decision-making.
• Be informed on current product capabilities and the product roadmap, ensuring the ongoing delivery of new features that add value to your customers. Additionally, liaise with customers to gather product enhancement requests and feedback, contributing to the continuous improvement and evolution of the product.
• Responsible for addressing immediate customer needs, which may include data investigation and workflow management through the platform i.e. root cause analysis.
• Ensure appropriate responses and timeliness of resolutions on escalations through coordination with Support, Product, Engineering, & Client Services Management.

About You

• 8+ years of experience in a client-facing role, such as technical consulting, solution delivery, professional services, or similar in a Martech environment
• 8+  years of experience with relational databases, SQL scripts, and dealing with large datasets is a requirement.
• Proven ability to bridge the gap between technology and marketing/business stakeholders, delivering solutions that meet the needs of both groups, including data modeling and solution development, while simplifying complex data concepts for actionable insights.
• Excellent organizational skills and ability to multi-task across multiple streams of work.
• Proactive, resilient, and resourceful when solving complex problems.
• Excellent communication, listening, presentation, and writing skills.
• Ability to work well with others in a high-pressure environment.
• Experience with managing stakeholders across various levels and functions.
• Advanced in SQL. Ability to construct repeatable SQL queries.
• Strong data analysis skills. Ability to dig into customer data and extract insights for stakeholders.
• Adaptable - you collaborate on design, architecture, and strategy, while not afraid to get into the technical details when needed to drive quality deliverables.
• Gritty - you are able to pick yourself up, dust yourself off, and keep driving towards your vision.
• Knowledge of Marketing Technology stack - a distinct plus.
• Understanding of Change Management processes and methodologies - a distinct plus.

Location 

New York, NY

We have a hybrid work model for employees based in New York, NY, with three days in the office days each week, providing a mix of in-person collaboration and remote flexibility

We will also consider fully remote in FL, GA, MA, and NJ

Compensation

Base Salary:  $132,000 - $165,000. Within our pay range, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training. 

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.