Senior Systems Engineer

ABOUT US

Kripalu Center is the largest yoga and wellness retreat center in the US. Kripalu is a nonprofit educational organization dedicated to serving people and communities in realizing their full potential through the transformative wisdom and practice of Yoga. Rooted in yoga, mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through experiential learning. Kripalu’s campus is in the Berkshires of Western Massachusetts
Kripalu offers a wide range of experiences for guests, ranging from day passes to multi day programs and including signature programming and training developed by Kripalu, online programs, multi-day group events, and programming delivered by visiting talent (thought leaders, presenters, and luminaries).
Kripalu is committed to being an employer and community that prioritizes creating a sense of belonging for all employees, presenters, and guests. We seek employees eager to join us as we evolve as a team that embodies timeless yogic principles and present day practices of leadership and accountability.
 

POSITION SUMMARY

As a Senior Systems Engineer, you’ll have the opportunity to shape and support the core IT infrastructure that powers Kripalu. In this role, you’ll apply your expertise in virtualization, networking, and Microsoft technologies to ensure our systems are secure, reliable, and scalable. From designing solutions to tackling complex challenges, you’ll be the trusted expert driving improvements that make a real impact across the organization. Additional key responsibilities include expanding the IT infrastructure as required to support business goals. This includes both on-premises and cloud systems. This position also provides second-level internal support for issues not immediately resolved by first-level Helpdesk support.

This role is suitable for hybrid work arrangements, which give employees the opportunity to work two days per week from home.

ACCOUNTABILITIES

• 25% Back-up other members of the IT team.

• 20% Support of Enterprise Virtual Infrastructure.

• 20% Linux and Windows system administration.

• 10% Network Management and maintenance.

• 5% Enterprise Wireless Network Support.

• 5% Computer training and tutoring.

• 15% Additional projects, tasks, and assignments as directed by supervisor.

CORE COMPETENCIES

• Possesses strong core ethics, integrity, and values consistent with Kripalu’s organizational principles.

• Builds effective relationships, identifies internal and external customer expectations, sees issues from their point of view; offers practical, mutually beneficial recommendations, solutions, and ideas.

• Demonstrates the knowledge and abilities necessary to perform required job elements to established standards.

• Learns and adapts quickly in new situations, resulting in successful performance.

• Accepts responsibility for own actions.

• Embraces experiences as learning opportunities. 

Key responsibilities

• Administer and maintain physical and virtual servers.

• Manage SAN and NAS storage systems and enterprise backup solutions.

• Maintain thorough documentation of network configurations, procedures, and changes.

• Monitor and troubleshoot network performance and connectivity issues, ensuring minimal downtime and optimal performance.

• Perform patching and updates for Linux, Windows, and SQL servers and other critical systems.

• Perform system hardening and vulnerability remediation.

• Provide level 2 & 3 support for infrastructure and business applications.

• Administer Microsoft 365 services, including Entra ID, Exchange Online, SharePoint, and Teams.

• Manage Active Directory, Group Policy, and identity/access controls.

• Design and maintain DR and BCP strategies.

• Conduct regular testing and validation of recovery procedures.

• Support hybrid environments and cloud migration initiatives.

ESSENTIAL SKILLS AND EXPERIENCE

• Associate's Degree in Computer Science or Information Technology, or equivalent experience.

• Over 2 years of experience working in system engineering and IT support.

• Experience with one of the virtualization platforms, VMware, Hyper-V, or Nutanix.

• Experience with firewalls, routers, switches, load-balancers, and other networking equipment from one of the vendors such as Cisco, Meraki, Juniper, HPE Aruba, Fortinet, F5, and Palo Alto Networks.

• Proven experience as a Network Engineer, cloud services experience is a plus.

• Technical expertise, including proficiency in Microsoft Server operating systems, Office 365, Active Directory, and Azure.

• A working understanding of code and script (PowerShell, Python, Bash, JavaScript, etc.)

• Knowledge of Endpoint security software, including MDM, EDR.

• Experience using enterprise helpdesk systems.

• Experience with Datto, Veeam, or similar backup solutions is a plus.

• Knowledge of VoIP technology, such as Vonage, RingCentral, Sangoma, Zoom Phone, or Microsoft Teams Phone, is a plus.

• Basic knowledge of DevOps methodology, network automation, and CI/CD tools, such as GitHub, Jenkins, Ansible, and Terraform, is a huge plus.

• CompTIA, Cisco, Microsoft, VMware certifications are preferred but not required.

ADDITIONAL REQUIREMENTS

• Requires sitting for prolonged periods, significant PC usage, and occasional lifting of items up to 50 lb.

• Requires execution of all job responsibilities and assignments promptly, reliably, honestly, ethically, and in a professional manner.

Kripalu is deeply committed to diversity in all forms; we are an equal opportunity employer and do not discriminate in employment and personnel practices on the basis of race, color, religion, sex, sexual orientation, military status, national origin, age, disability or genetic information, or any other basis prohibited by applicable law. 

This position is not eligible for sponsorship and Kripalu is unable to support a optional or curricular practical training (OPT/CPT) program. Kripalu is interested in every qualified candidate who is eligible to work in the United States.