With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Senior Systems Analyst: Gainsight, you will act as the strategic architect and hands-on implementer for Gainsight within our Customer Success organization. You’ll design scalable, customer-centric workflows, align Gainsight with Salesforce, integrate project tools like JIRA, and leverage AI technologies to enhance outcomes—while operating within a structured release process.
What You'll Do:- Design future-state workflows aligned with customer engagement and Gainsight capabilities.
- Serve as solution architect and implementer: end-to-end Gainsight workflows, dashboards, and reporting.
- Collaborate with stakeholders through requirements gathering, solution design, beta testing, documentation, and rollout.
- Integrate Gainsight solutions with Salesforce.com, ensuring seamless data flow, account/opportunity alignment, and workflow consistency.
- Connect Gainsight with project management tools (e.g., JIRA) and other systems.
- Stay current on Gainsight’s latest features and incorporate them into solutions.
- Embed AI capabilities (ChatGPT, Google Gemini, or similar) into Gainsight workflows to augment Customer Success strategies.
- Document technical solutions, configurations, and user requirements clearly and comprehensively.
- 4+ years in a Customer Success Operations/Gainsight Admin role
- Level 3 Gainsight certification
- Proven ability to write high-quality solution design documents, requirement specs, and technical documentation.
- Strong orientation toward solutions, with structured process adherence (requirements → stakeholder engagement → design → testing → documentation).
- Extensive Gainsight workflow, dashboard, and reporting experience.
- Familiarity integrating Gainsight with Salesforce.com and project tools like JIRA.
- Experience delivering within a defined release process and managing change control.
- Experience with pooled and/or digital CSM models.
- Excellent communication, collaborative, and stakeholder management skills.
- Expertise in relational database integration and SaaS data transformation (e.g., complex queries, ETL).
- Prior experience with Gainsight implementation or expansion, with a focus on maximizing adoption, scalability, and reducing technical debt.
- Project management mindset, including tracking, reporting, and meeting utilization targets.
- Strong strategic advisory skills: ability to lead design workshops, best-practice sessions, and articulate customer success strategies.
- Familiarity with cross-functional collaboration across teams (e.g., Sales, Engineering, Product).
- Experience with AI-powered workflows, especially using ChatGPT and/or Google Gemini within customer success or tech stack.
- Strong strategic advisory skills: ability to lead design workshops, best-practice sessions, and articulate customer success strategies.
- Agile mindset and adaptability in evolving environments, with strong attention to detail and documentation
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8-star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Top Skills
Recorded Future Somerville, Massachusetts, USA Office
363 Highland Avenue,, Somerville, MA, United States, 2144
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