Lead delivery and support for an assigned portfolio to achieve high CSAT; manage global teams, stakeholder governance, risk mitigation, service improvements, P&L and financial metrics, mentor and build leaders, support business development, apply Agile execution and program tracking, and report performance to senior leadership.
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- Ensure delivery excellence leading up to high CSAT for assigned portfolio
- Work closely with all levels within Client organization, demonstrate executive leadership skills and drive expected outcomes
- Lead global teams and achieve shared goals between the organization and its Clients
- Conduct regular proactive delivery governance with clients and internal teams
- Constantly identify and mitigate risks to ensure efficacy in delivery
- Ensure all engagements are delivered as per commitments
- Drive service improvements and innovation in service offerings and engagements
- Improve organizational capabilities in service delivery with ideas, tools, best practices
- Mentor team members to scale into potential leadership roles
- Build strong leaders within the function to handle current and upcoming priorities
- Present ideas to large groups and communicate effectively with senior stakeholders
- Support business development activities to increase revenue footprint for the company
- Demonstrate good understanding of Agile Execution, Estimation Process and Program Tracking/Reporting
- Manage P&L, Revenue Reporting, Gross Margins and other relevant financial metrics for defined portfolio
- Report to senior leadership the plan vs. Performance for all the projects within the assigned portfolio
- Ensure strategic investment aligns with business strategy and drives operating results
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
