Provide Level 2/3 production support for the MRM application suite, troubleshoot complex application/data/integration issues, monitor system health, respond to incidents and on‑call rotations, perform RCAs, implement automation, support testing and release validation, and maintain operational documentation.
Requisition Number: 2340815
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
We are seeking a Senior Support Engineer to support the MRM suite of healthcare applications, including CPC, CRP, Digital, and CIM. This role is critical to ensuring high availability, stability, and performance of mission critical systems used by both internal teams and external customers.
This is a hands-on, high ownership role that requires deep technical troubleshooting skills, strong operational discipline, and domain expertise in healthcare, with a focus on retrospective risk workflows. The role includes on call responsibilities and may require off hours and weekend support.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
We are seeking a Senior Support Engineer to support the MRM suite of healthcare applications, including CPC, CRP, Digital, and CIM. This role is critical to ensuring high availability, stability, and performance of mission critical systems used by both internal teams and external customers.
This is a hands-on, high ownership role that requires deep technical troubleshooting skills, strong operational discipline, and domain expertise in healthcare, with a focus on retrospective risk workflows. The role includes on call responsibilities and may require off hours and weekend support.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
We are seeking a Senior Support Engineer to support the MRM suite of healthcare applications, including CPC, CRP, Digital, and CIM. This role is critical to ensuring high availability, stability, and performance of mission critical systems used by both internal teams and external customers.
This is a hands-on, high ownership role that requires deep technical troubleshooting skills, strong operational discipline, and domain expertise in healthcare, with a focus on retrospective risk workflows. The role includes on call responsibilities and may require off hours and weekend support.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Provide Level 2 / Level 3 production support for MRM suite applications (CPC, CRP, Digital, CIM)
- Troubleshoot and resolve complex application, data, and integration issues for internal and external customers
- Monitor application health using dashboards, logs, and alerts to ensure high availability and reliability
- Respond to incidents, participate in on call rotations, and support production issues during off hours and weekends as required
- Perform root cause analysis (RCA) and drive long term fixes to prevent recurring issues
- Design and implement automation to reduce manual support effort and improve operational efficiency
- Collaborate closely with engineering, product, QA, and infrastructure teams to resolve issues and improve system resilience
- Support testing and validation activities, including regression testing and release verification
- Contribute to runbooks, operational documentation, and knowledge base articles
- Act as a subject matter expert for supported applications and healthcare workflows
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.
We are seeking a Senior Support Engineer to support the MRM suite of healthcare applications, including CPC, CRP, Digital, and CIM. This role is critical to ensuring high availability, stability, and performance of mission critical systems used by both internal teams and external customers.
This is a hands-on, high ownership role that requires deep technical troubleshooting skills, strong operational discipline, and domain expertise in healthcare, with a focus on retrospective risk workflows. The role includes on call responsibilities and may require off hours and weekend support.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Provide Level 2 / Level 3 production support for MRM suite applications (CPC, CRP, Digital, CIM)
- Troubleshoot and resolve complex application, data, and integration issues for internal and external customers
- Monitor application health using dashboards, logs, and alerts to ensure high availability and reliability
- Respond to incidents, participate in on call rotations, and support production issues during off hours and weekends as required
- Perform root cause analysis (RCA) and drive long term fixes to prevent recurring issues
- Design and implement automation to reduce manual support effort and improve operational efficiency
- Collaborate closely with engineering, product, QA, and infrastructure teams to resolve issues and improve system resilience
- Support testing and validation activities, including regression testing and release verification
- Contribute to runbooks, operational documentation, and knowledge base articles
- Act as a subject matter expert for supported applications and healthcare workflows
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Top Skills
Automation
Cim
Cpc
Crp
Digital
Log And Alerting Systems
Monitoring Dashboards
Similar Jobs at Optum
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide physician oversight for medical claims and coverage determinations in plastic surgery, collaborate with providers and internal teams, document reviews, and participate in utilization management and quality improvement.
Top Skills:
ExcelMs WordOutlook
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide utilization management oversight for post-acute care transitions, conduct daily UM reviews and peer-to-peer discussions, liaise with network providers, support care coordination, contribute to strategy and analytics needs, participate in medical advisory activities, and provide intermittent weekend/evening coverage.
Top Skills:
Electronic Health Records
Artificial Intelligence • Big Data • Healthtech • Information Technology • Machine Learning • Software • Analytics
Provide physician support for enterprise clinical services by conducting coverage and utilization reviews for sleep medicine, documenting findings, engaging in peer-to-peer provider discussions, collaborating with internal teams, participating in clinical rounds, and covering occasional call/holiday rotations to ensure cost-effective, evidence-based care for members.
Top Skills:
Ms Word,Outlook,Excel,Respiratory Assist Devices (Rads),Non-Invasive Ventilation
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
