Senior Student Success Advisor

Job Description:

Berklee is seeking a passionate, empathetic, and highly engaged Senior Student Success Advisor to join our team. If you are driven by an ethic of care and a mission to support the holistic success of diverse, talented undergraduate students, this is a unique opportunity. Your student-centered approach will be vital in helping our creative students—musicians, artists, entrepreneurs, and more—thrive in a globally renowned, innovative environment. At Berklee, your work directly supports the next generation of creative leaders.

About the Role & Responsibilities

This role involves providing academic and holistic success advising to an assigned cohort of undergraduate students across multiple schools. You'll bring best practices in student success and persistence to your daily work, building strong, trusting relationships with students from diverse backgrounds. Your work is key to ensuring students persist, graduate on time, and successfully transition through academic milestones.

Key Responsibilities:

• Provide personalized, proactive academic advising to an assigned student caseload via appointments and outreach.
• Monitor student progress toward key academic milestones (major declaration, graduation, core completion).
• Support and coach academically at-risk students to improve success and persistence.
• Develop and implement advising programs and initiatives that support departmental strategic priorities.
• Collaborate with academic departments and health/wellness services to coordinate proactive student care.
• Apply current theories in academic advising and student identity development to daily work.
• Maintain accurate records and utilize SIS and predictive analytics systems effectively.

What You'll Bring

We're looking for an energetic, collaborative professional with strong empathy and a desire to contribute to an innovative team.

Key Requirements:

• Bachelor’s degree required; Master’s preferred.
• Minimum of three years of experience in higher education with a strong professional interest in academic advising and student success/persistence.
• Experience and/or strong professional interest in advising a diverse student population (including students who identify as Black, Latinx, Indigenous, and/or Asian Pacific Islander).
• Empathy, listening skills, and a desire to work in a progressive, student-centered office.
• Ability to quickly learn, understand, and use technology/software programs (SIS/predictive analytics focus).
• Strong desire to work as part of a team and adapt to rapidly changing situations.
• Some evening, weekend, and holiday hours required

Berklee Culture & Benefits

Berklee’s mission is to educate, train, and develop the world's most inspired and innovative artists. You'll be part of a passionate, diverse, and global community dedicated to this vision.

Here, you’ll find:

• A mission-driven culture where your ideas matter and your impact is visible.
• A diverse and inclusive community committed to lifelong learning and collaboration.
• Generous Paid Time Off (PTO) and paid holidays, including a winter break, to support work-life balance.
• Comprehensive health, dental, and life insurance plans.
• Tuition benefits for you and your family, including free or discounted courses.
• Retirement planning with a 403(b) plan and matching contributions.
• Access to unforgettable performances, guest artists, and events.

Join us in shaping the future of music and performance!

Hiring Range: $60,000 to $72,000; salary dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: 

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance.  Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*