Senior Strategy & Operations Manager

You are a systems thinker with a natural ability to see the bigger picture and break it into actionable, scalable processes. Self-driven and relentlessly curious, you are motivated by the challenge of solving complex problems and continuously improving. You thrive in high-performing environments, bringing clarity and structure to ambiguity while inspiring collaboration across diverse teams. With a passion for building systems that empower others, you are driven to contribute to meaningful, impactful work.

Reporting to the Head of Strategy & Operations - Technology, and supporting the VP of Product as your main executive, you will lead efforts to design and mature the operating systems, strategy, and tools that enable our Product organizations. You’ll work with Product leaders to ensure strategic priorities are executed efficiently and effectively, driving measurable outcomes and organizational maturity. This role is about operationalizing strategy, aligning stakeholders, and building a product culture that attracts and produces the best Product talent in NYC. 

• Develop Operating System for Product: Design and implement the Tech Operating system in partnership with other members of Strat Ops and L200, and drive the implementation of the associated Product OS. Partner with the Mission Team Leads (MTL) to develop programming as part of our Product OS, such as rolling out a more consistent PDLC, or developing AI curriculum for Product Managers. Observe, measure and iterate on the Operating System by consulting the VP of Product and other key stakeholders, and execute iterations in partnership with MTLs. 
• Build forums and cadences for partnership with other departments: Help bring transparency and predictability to the ways in which other departments partner with Tech and Product, including standing up and running recurring forums like our Tech x CSO meeting, and MBRs. Ensure that the forums and cadences increase trust and partnership with Product, while also using them to create tight feedback loops, and enable data-driven and customer centric decision-making within Product. 
• Managing our portfolio of work: Build and maintain a clear, accurate view of how each Mission Team’s roadmap connects to company priorities, and help develop and evolve a portfolio-level view of all initiatives—tracking progress, highlighting risks, and bringing visibility to unplanned work that impacts team capacity. When needed, you’ll help identify where incremental investment could unlock outsized value, partnering closely with Mission Team Leads, the VP of Product, and Finance to make resourcing decisions that are timely, defensible, and tied to impact.
• Strategic thought partner to VP of Product: Serve as a strategic thought partner to the VP of Product, helping shape and pressure-test narratives that clarify priorities, tradeoffs, and progress—both internally and externally. This includes supporting the development of board materials, executive updates, and planning forums, ensuring they reflect both the detail and altitude needed to drive alignment and decision-making. Act as a sounding board for sensitive or complex topics, offering perspective that helps turn ambiguity into action.
• Lead forums that drive alignment and momentum: Lead key forums for the VP of Product’s direct reports, ensuring these spaces are focused, well-run, and driving the right discussions and decisions. You’ll also partner with Strategy & Operations leaders across Engineering, Design, and Data to shape and support Tech-wide forums—helping create a cohesive cadence of rituals that reinforce prioritization, accountability, and shared context across the organization.
• Ad Hoc Responsibilities: Perform other related responsibilities as needed based on department and/or organizational needs

As a Sr. Strategy & Operations Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Culture and change champion - owning and balancing the conflicts between standing still and moving forwards; believes in, helps develop, and cultivates excitement in their workplace culture.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Plans and aligns - breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules.
• Business insight - applying knowledge of business to advance the organization’s goals.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

• Experience: 7+ years in strategy, strategic operations, program / project management or other cross-functional roles. Experience working closely with Engineering teams is a plus.
• Leadership: Demonstrated ability to influence senior stakeholders, lead cross-functional teams, and drive organizational change.
• Analytical Skills: Exceptional strategic thinking and problem-solving skills, with a proven track record of driving effective outcomes while identifying and eliminating inefficiencies.
• Communication & Operational Efficiency: Skilled at cutting through noise to deliver clear, concise messages and aligning processes to reduce wasted motion while focusing on high-impact initiatives.
• Adaptability & Agility: Comfort navigating ambiguity and evolving landscapes, maintaining focus, and driving progress in dynamic environments.

The base wage range for this position based in our New York City Office is targeted at $155,500.00 to $171,050.00 per year.