POS-29357
We are seeking a highly skilled Senior Strategy and Operations Analyst to join our Customer Success Strategy & Operations (CSSO) team. Reporting directly to the Manager of Customer Success Headcount & Incentives, this pivotal role will focus on developing the incentives, managing variable compensation, identifying opportunities to streamline processes, and communicating with stakeholders.
In this dynamic role, you will be responsible for managing variable compensation and creating reporting for individuals and teams to track performance towards a variety of incentives. Additionally, you will analyze performance to identify trends and insights to influence critical decision-making. You will collaborate closely with internal executives, global Customer Success teams, and Operations to enhance visibility into our Incentive Programs, which encompass variable plans, promotions, SPIF programs, and regular compensation reporting.
In This Role You'll Get To
- Support internal executives, the global Customer Success teams, and Customer Success Strategy & Operations with detailed visibility into Customer Success Incentives
- Leverage BI tools like Looker to analyze data, extract meaningful insights, and drive decision-making
- Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation.
- Track key incentive KPIs and understand the performance levers that drive optimal behaviors and align with business objectives.
- Support ongoing planning and execution of incentives for the Customer Success team
- Work closely with HR, Finance, and Customer Success leadership to ensure alignment and the successful execution of incentive programs.
We Are Looking For People with
- A Customer-First mindset and passion for supporting customer-facing teams
- 4+ years of experience in strategy and operations, preferably in Customer Success, Sales Operations, or Financial Planning & Analysis (FP&A).
- Proficiency in BI tools (e.g. Looker, PowerBI, Tableau), with the analytical ability to perform in-depth data analysis and provide actionable insights.
- Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations.
- Proficiency in SQL and experience working with data warehousing platforms such as Snowflake or similar.
- Experience with MS Office Suite, Google Apps, Salesforce.com, HubSpot CRM with expert level proficiency in Excel and/or G-sheets.
- Ability to clean and link complicated data sets from various sources
- Adaptability to the evolving needs of a high-growth, fast-pace SaaS business
- B.A. or B.S. degree
Cash compensation range: 118500-189600 USD Annually
Pay & Benefits
The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons.
This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy.
Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better.
At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
Explore more:
- HubSpot Careers
- Life at HubSpot on Instagram
By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.
Top Skills
HubSpot Cambridge, Massachusetts, USA Office
25 1st St, Cambridge, Cambridge, MA, United States, 02141
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