Staff Software Engineer

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team of Engineers from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

As a Senior Staff / Staff Software Engineer at Maven AGI, your role is pivotal in the development and maintenance of our software systems. This position operates within a fast-paced and collaborative environment, tackling complex technical challenges, and contributing innovative solutions to enhance our products.

What You’ll Do:

• Software Development: Lead the design, coding, testing, and deployment of high-quality software applications.
• Architectural Design: Collaborate across teams to architect software systems for optimal performance, scalability, and reliability.
• Security and Privacy: Implement and maintain security and privacy measures, such as data encryption, access controls, and compliance with relevant regulations, throughout the software development lifecycle.
• Coding and Scripting: Create clean, efficient, and maintainable code in languages such as Java, Typescript, and more.
• Problem Solving: Identify and resolve intricate technical issues to ensure software solutions align with business goals.
• Testing and Quality Assurance: Implement unit tests, integration tests, and automated testing to maintain software quality.
• Documentation: Produce and update comprehensive documentation for code, software architecture, and development processes.
• Code Review: Actively participate in code reviews to ensure code quality and knowledge sharing within the team.

Who You Are:

• Education: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Experience: Proven experience as a Software Engineer with 5+ years of software development experience.
• Technical Skills:
• Proficiency in one or more programming languages (e.g., Java, TypescriptSt, Python, JavaScript).
• Familiarity with software development methodologies (e.g., Agile, Scrum).
• Knowledge of database systems, cloud technologies, and web development frameworks.
• Experience with version control systems (e.g., Git).
• Problem-Solving: Strong analytical and problem-solving skills with a passion for addressing complex technical challenges.
• Communication: Excellent written and verbal communication skills, facilitating effective collaboration with cross-functional teams.
• Adaptability: Willingness to learn and adapt to new technologies and programming languages as necessary.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.