Lead technical support and integration for AI & Autonomy software in collaboration with customers and the engineering team. Act as a subject matter expert while assisting in pre-sales and post-sales activities, and developing training materials.
Our Senior Staff Applications Engineers are Subject Matter Experts in: software engineering with autonomous systems or robotics; customer engagement and stakeholder management; technical leadership and mentorship; and strategic projects and roadmapping. With the rest of the Customer Engagement team, they will support customers during the implementation and use of Shield AI enterprise software products. This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development.
What you'll do:
- Become an expert user of the Hivemind enterprise software stack.
- Provide technical support and training to customers.
- Develop AI & Autonomy applications using the Shield AI enterprise software development kit.
- Assist the sales team in pre-sales activities, e.g., demos.
- Assist in post-sales deployment and integration of Shield AI enterprise software products.
- Develop and maintain technical documentation and training materials.
- Troubleshoot and resolve technical issues.
- Help customers debug software/API integration issues.
- Collaborate with the engineering team to address customer feedback and improve products.
- Conduct minimal travel (~10%) to other Shield AI sites for demos, team offsites, etc.
Required qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- 10+ years of experience of industry experience
- 3+ years of experience in an integration/applications engineering role
- 3+ years of experience working in a startup environment.
- Strong technical background in software engineering.
- Strong proficiency in writing modern C++ code.
- Intermediate proficiency in writing Python code.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
Preferred qualifications:
- Advanced degree in computer science, robotics, or similar
- Experience in the defense aviation or robotics industry.
- Experience building and running a small enterprise software applications/solutions engineering team.
Top Skills
C++
Python
Shield AI Waltham, Massachusetts, USA Office
500 Totten Pond Road, Waltham, MA, United States, 02451
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