Senior Solutions Engineer (Pre-Sales), APJ

| United States | Remote
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About RapDev

We specialize in modern ITOM, ITAM, ITSM, DevOps & SecOps ServiceNow implementations and extensions, as well as integrations and services for Datadog. Our experienced team of ServiceNow Developers, Engineers, and Architects, as well as our Cloud, DevOps, SRE, and Observability engineers brings together these two ecosystems to drive better observability, availability, and deployment velocity across your organization.

About the Job

RapDev is seeking a highly skilled pre-sales Solutions Engineer to join our ServiceNow Sales team. In this role, you will be responsible for providing technical expertise and guidance to customers and prospects, helping them understand and utilize the full range of RapDev’s services to maximize the value of their ServiceNow platform. You will work closely with the sales team, customers, and technical staff to propose, design and demonstrate solutions that meet each customer's unique needs, using a deep understanding of out-of-the-box behaviors and of customizations to drive maximum value.

What You'll Do:

  • Collaborate with the sales team to identify and qualify new opportunities and develop a deep understanding of customer needs
  • Conduct in-depth technical presentations and demonstrate unique expertise in achieving the value of ServiceNow’s solutions in production and at scale
  • Design and propose customized solutions that leverage ServiceNow’s products and RapDev services to meet customer needs
  • Lead technical discussions with customers and prospects, answering questions and providing guidance on technical features, functionality, and integration
  • Conduct hands-on proof of concept testing and product evaluations to demonstrate the value of ServiceNow's solutions
  • Develop technical content and collateral to support sales and marketing initiatives
  • Act as a subject matter expert on ServiceNow’s solutions and stay up-to-date on industry trends and competitive offerings
  • Continuously learn and improve technical knowledge of ServiceNow and supporting technologies
  • Work collaboratively with the sales, marketing, and engineering teams to ensure successful customer outcomes

Who You Are:

  • Live in and authorized to work in APJ
  • 5+ years of experience in a pre-sales or a similar technical sales role, preferably in the software industry
  • Hands-on experience with ServiceNow solutions and a strong understanding of use cases and value propositions
  • Knowledge of, or willingness and ability to develop knowledge of, ServiceNow ITSM, ITOM, ITAM, SecOps, and core platform capabilities (CMDB, Integration Hub, Automation Hub, etc.)
  • Technical capabilities in areas such as Cloud Engineering/SRE, Application and Infrastructure configuration and maintenance, Application Development/SDLC
  • Excellent presentation and communication skills, with the ability to convey technical concepts to a non-technical audience
  • Strong problem-solving skills and the ability to think creatively to develop customized solutions
  • Ability to work independently and manage multiple projects and priorities
  • Strong collaboration and team-oriented mindset
  • Commitment to ongoing learning and professional development


  • 100% Employee Healthcare Coverage (Medical, Dental & Vision)
  • Retirement Plan (5% 401k Match, IRA)
  • Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Hybrid Work Opportunities
  • Fitness & Commuter Subsidies available
  • Equity (without a vesting period)
  • Relocation Assistance
  • SL & LT Disability
  • Visa Sponsorship
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ParseLibraries
    • Microsoft SQL ServerDatabases
    • MySQLDatabases


Our office is located in the heart of the Back Bay area in Boston. Back Bay is a great mixture of old and new with many established companies at every corner but with tech start-ups like us right next to them. We are conveniently located on Boylston street which makes us a short walk to most trains.

An Insider's view of RapDev

What's something quirky about your company?

After standdown ends, people usually head downstairs to the "fun" floor where we have alcoholic beverages, a liquor cabinet, and even a keg on tap that gets regularly rotated to other beers and we can socialize over ping pong, ps4 games, darts, and much more. All around, I usually prefer being in the office over working from home.


Sr Datadog Engineer

How do you collaborate with other teams in the company?

Being in a startup, I am sitting right next to engineers but not only. Sales, architects, solution engineers, are all close by, which is very enlightening. Collaboration and communication are key at RapDev and part of our success story. It allows me to grow every day on my technical and non-technical knowledge and be a better project manager.


Project Manager

How has your career grown since starting at the company?

RapDev for me was the perfect career move. When I was stagnating, they reached out to me with the promise of a path forward and upward - they haven't gone back on that. The horizontal hierarchy at RapDev means I can learn directly from the heads of each department as we all work jointly across all projects. The experience is invaluable.


Associate Project Manager

How do your team's ideas influence the company's direction?

RapDev is built on the efforts our team has put in - we wouldn't be where we are today without the hard-working, collaborative, and innovative team members we have. I'm proud to be part of a team that goes to any length to do what's right for customers, and that gets rewarded by our repeat customers for doing so. We built this company together.



How has your career grown since starting at the company?

My journey with RapDev began as an associate-level engineer. About six months later, I was promoted from associate level to engineer. I feel that there is an enormous opportunity for growth, both in taking on more responsibility as well as advancing one's own relevant skillset.


Datadog Engineer

What are RapDev Perks + Benefits

RapDev Benefits Overview

We're always looking for great people to join our team, whether you're passionate about Engineering, Marketing, Sales, or anything else that could be a fit for our team, we'd love to talk to you. We believe that the best team deserves the ability to work in their own best ways. Some of us come into the office every day, others are fully remote, some switch off when they're in the office or remote, some of us are even all the way in Europe. We strive to take care of our team so they can produce the best work possible.

Volunteer in local community
RapDev volunteers with the Thompson Island Outward Bound education programs.
Open door policy
Open office floor plan
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
While our core hours are 8:30AM - 4:30PM, we know that some people work better at different times. We want you to work at your best, whatever the time.
Remote work program
Our office and workspaces are super flexible when it comes to working from home. It's completely up to you if you want to work from home or in the office on any given day.
Mean gender pay gap below 10%
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Wellness programs
RapDev's benefits offer a $30/month credit with ClassPass and we cover 50% of your Citibank membership cost.
Mental health benefits
We offer and cover an annual membership to TalkSpace, Teladoc, and OneMedical. Alongside, our unlimited PTO makes it super simple to take mental health days.
Financial & Retirement
401(K) matching
RapDev immediately stars vesting 5% 401k match for all our employees from their first day.
Company equity
We strongly believe that everyone should be part of the success of RapDev, and as a result, every RapDev team member gets equity!
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
We have unlimited PTO which makes life so much easier for our team to enjoy life outside of work
Paid holidays
Office Perks
Commuter benefits
RapDev offers pre-tax contributions for commuting and from work, whether you drive, bike, or take public transit. We cover 50% of a Citibike membership for those who are always on the go.
Company-sponsored outings
From our legendary holiday and summer parties to team outings to Boston Bruin's games to simply hanging out on our second floor, we love spending time with each other.
Free daily meals
We partner with Relish to deliver our daily meals to the office. We also have plenty of snacks in our kitchens.
Free snacks and drinks
Our kitchens are stocked with unlimited snacks, coffee, tea, and all the Monster or RedBull you can imagine.
Company-sponsored happy hours
Our second floor also serves as our in-house bar with its own keg and drinks fridge. We keep both fully stocked so at the end of the day you can head downstairs and grab a beer.
Relocation assistance
Ready for a change and want to move to Boston? We'll help!
Fitness stipend
RapDev offers a $30/month credit towards your monthly fitness payment.
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns

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