Senior Solution Engineer

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

At Freshworks, we're reimagining how employees experience work. As a leader in AI-first Employee Experience software, our intuitive ITSM, ITAM, ITOM, and ESM platform empowers organizations to deliver exceptional service with ease and confidence. 

We believe that innovation thrives in an environment where everyone feels supported, included, and inspired. If you're passionate about solving real-world problems, making meaningful contributions, and growing with a team that values diverse perspectives - you belong here. 

About the Role: Senior Solution Engineer

We're looking for collaborative, customer-focused Solution Engineers to join our growing GTM team in North America. This role is a great fit for someone who thrives in dynamic environments, enjoys solving complex problems, and loves bringing people together through great communication. 

You'll be at the heart of our customer engagements - helping enterprise organizations uncover business challenges and discover how Freshworks can make a real difference. 

What You'll Do: 

• Partner with mid-market customers to understand their unique goals and challenges
• Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
• Translate customer needs into thoughtful solutions that demonstrate our platform's value
• Create engaging, audience-appropriate presentations that simplify complex ideas
• Be a trusted advisor - bringing empathy, clarity, and insight into every interaction
• Stay curious, embrace learning, and grow your expertise alongside a supportive team

Qualifications

What You'll Bring: 

• 3-5 years of experience in Solution Engineering 
• A passion for clear communication and strong interpersonal skills - you'll use these every day! 
• Experience working across teams to solve both business and technical problems 
• Confidence in presenting to varied audiences, from technical teams to executive stakeholders
• Excellent time management in a fast-moving environment - balancing multiple priorities with grace
• A drive to take initiative, follow through, and make a tangible impact 

Preferred (but not required): 

• A Bachelor's degree
• Knowledge of ITSM platforms 

Work Location: We value connection and collaboration. This role requires in-office work at least 3 days per week in one of our U.S. locations: 

• San Mateo, CA
• Boston, MA
• Denver, CO

Note: We are currently not offering fully remote roles for this position. 

Why Freshworks? 

We're committed to building a workplace that reflects the diverse world we serve. At Freshworks, you'll find inclusive teams, flexible thinking, and opportunities to grow your career - while making work better for millions. 

If this sounds like a journey you want to be part of, we'd love to meet you. Let's building something refreshing together. 

Additional Information

This role is based in the greater Boston area, and the expected base salary range for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.

Compensation Package:

$102,000 - $146,000 Base Salary. This role is also eligible for variable compensation. 

Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.