Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient, fair, and transparent, but automation never makes the final call. Every hiring decision is made by real Twilions, ensuring a human touch at every step.
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- Design and build robust, scalable backend systems and APIs that power audience & journey creation, segmentation, and activation across Segment’s data platform.
- Collaborate cross-functionally with design, product, and other engineers to define solutions that balance usability, performance, and long-term architecture.
- Communicate technical decisions clearly - articulating trade-offs, customer impact, and team alignment.
- Mentor junior engineers and contribute to a culture of technical excellence and continuous learning.
- Troubleshoot and improve system reliability, debugging issues and refining operational tooling and processes.
- Participate in an on-call rotation for our managed services
- 5-10 years experience writing production-grade code in a modern programming language
- Experience programming in one or more of the following: Go, Java, Python, or similar languages
- Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS)
- Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
- Have experience with large scale async processing systems
- Experience shipping services (products) following CI/CD development paradigm.
- Good grasp of software engineering and how to build a system in scalable and extensive manner;
- Excellent written and verbal technical communication skills to convey complex technical concepts effectively.
- Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”
- Leverage best-in-class development productivity practices including AI tooling
- No mandatory travel is anticipated.
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. $141,520.00 to $176,900.00
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 to $187,300.00.
- Based in the San Francisco Bay area, California: $166,400.00 to $208,000.00.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
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