Squarespace
Senior Software Engineer - Incident Response & Observability Platform
The Squarespace Incident Response & Observability team is responsible for the evolution of the platform used for detection, monitoring, and mitigation of incidents across Squarespace-powered systems. Our mission is to protect our Customers from product and service degradations, incidents and outages, and empower our engineering staff with a self-service Observability toolkit to gain insights into our tech ecosystem, and to be equipped to detect and triage to reduce MTTD and MTTR.
We are now seeking a Senior Software Engineer to join our team.
As a Senior Software Engineer, you will be empowered to guide our strategy, including the design, implementation, and maintenance of systems & tools to guide and improve Incident Response & Observability at Squarespace.
You will work with a diverse group, including Product Engineering, Infrastructure, Platform Engineering, Product Specialists, Customer Operations, Security, Legal, Enterprise, Data Science, Product Analytics, UX, and organizational leaders.
You will promote an accountability model for performance, availability & uptime Indicators that help increase resiliency to Incident Response.
This is an opportunity to influence our strategy for outlining all business-critical uptime system event signals (i.e. SLAs, SLIs & SLOs) powering the mission to unlock 1 million Monthly Active Sellers.
This is a hybrid role working from our office 3 days per week. You will report to the Senior Software Engineering Manager based in Dublin.
You'll Get To…- Manage and contribute efforts to build the next generation Metrics Platform in the Cloud
- Build / refine our Observability tools that support hundreds of engineers every day
- Develop incident alerts & observability automation, conduct analysis, create health metrics, join investigations, and provide advisory support.
- Automate processes such as system & network log analysis to re-assemble and replay incident event history for root cause analysis & impact costs
- Establish processes and build play-book document catalog and implement strategy around operational responses to incidents, and to protect our customers and Squarespace
- Refine the Incident Commander processes and Incident Management training
- BS in Computer Science or Engineering, or equivalent professional experience
- Have 8+ years of demonstrated balanced experience across software development and SRE, Production, Infrastructure, or Systems Engineering
- Proficiency in at least 1 general purpose programming or scripting language (i.e. Golang)
- In-depth technical understanding to assess incident risks & significance across broader tech ecosystem
- Regular on-call rotation expectations
- Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
- Life and Income Protection
- Fertility and adoption benefits
- Headspace mindfulness app subscription
- Global Employee Assistance Program
- Pension benefits with employer match
- Flexible paid time off
- 26 weeks paid maternity leave & 12 weeks paid paternity leave
- 2 weeks paid family care leave
- Education reimbursement
- Employee donation match to community organizations
- 8 Global Employee Resource Groups (ERGs)
- Free lunch and snacks
- Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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