Senior Software Engineer II

At Compass International Holdings (CIH), we connect buyers and sellers with the right agents at the right time. The Lead Nurturing & Engagement team is responsible for keeping leads warm and actionable before they are assigned to an agent — ensuring no qualified lead goes cold due to slow response, lack of follow-up, or poor timing. We own the full pre-CRM nurturing funnel: from the moment a lead enters the system to the moment it is ready to be handed off to an agent.

As a Senior Software Engineer on this team, you will design and build the systems that power automated re-engagement flows, unclaimed lead management, human-assisted concierge experiences via AWS Connect, and lead readiness scoring. Your work directly impacts how many leads convert to closed transactions — making this one of the highest-leverage engineering roles on the Leads platform.

At Compass, You Will: 

• Design and build the pre-CRM nurturing pipeline — automated flows that move leads from cold → warm → hot before agent assignment
• Own and operate the AWS Connect integration — the human-assisted concierge experience that handles complex or high-value leads requiring live engagement
• Build and maintain unclaimed lead management — automated escalation, retry, and re-engagement for leads that have not yet been matched to an agent
• Develop lead readiness scoring — the signals and models that determine when a lead is "hot enough" for agent assignment
• Architect automated nurture sequences across SMS, email, and voice channels, coordinating with our communications platform
• Collaborate with data and ML teams to incorporate behavioral signals and conversion predictions into nurturing decisions
• Operate in a scalable engineering culture that leverages modern principles of decoupled systems and automated CI/CD/testing/monitoring

What We Look For: 

• BS in Computer Science, Software Engineering, or equivalent practical experience
• 7+ years of experience developing comprehensive, well-tested, and high-performance software applications with languages Python or NodeJS 
• Experience with gRPC, Thrift, and other server-to-server communication protocols
• Experience with Kafka and event-driven systems — particularly for building stateful automation pipelines and re-engagement flows
• 3+ years using AWS / cloud technologies
• High proficiency designing and implementing microservices that are well tested, fault tolerant, and scalable
• Understanding and adherence to industry-standard best practices in software development and architecture
• Believes in good software development requiring thorough testing, robust resiliency features, effective monitoring capabilities, comprehensive documentation, and close collaboration
• Experience with Scrum/Agile development methodologies
• Strong critical thinking skills, great communication skills, and passion for operational excellence

Preferred Qualifications

• AWS Connect or similar experience: Prior experience building on or integrating with AWS Connect, Twilio Flex, Genesys, or similar Contact Center as a Service platforms — including call flows, agent routing, and real-time event handling
• Lead lifecycle and CRM systems: Familiarity with CRM platforms (Salesforce, HubSpot, or similar) and how leads flow through lifecycle stages from first contact to close; ability to design clean ownership boundaries between nurturing and CRM systems
• Engagement automation pipelines: Experience building automated outreach pipelines — nurture sequences, drip campaigns, or re-engagement flows — triggered by behavioral signals across SMS, email, and voice channels
• Lead scoring or ML-based ranking: Experience working with or building scoring models that rank or classify leads by intent, readiness, or conversion probability
• Communication platform integration: Hands-on experience with Twilio, Sinch, Amazon Pinpoint, or similar platforms for programmatic SMS, MMS, email, and voice delivery at scale
• Real estate or proptech domain knowledge: Familiarity with real estate transaction flows, agent-consumer interactions, or lead-to-close lifecycle
• AI agent development: Familiarity with agentic AI frameworks (LangChain, LlamaIndex, AutoGen, or similar) for building autonomous or semi-autonomous workflows — such as AI-assisted concierge routing or automated follow-up decision-making
• AI and LLM integration: Experience integrating large language models (LLMs) or AI APIs (OpenAI, Anthropic, AWS Bedrock) into production systems — particularly for personalizing outreach content, generating dynamic nurture sequences, or powering conversational engagement flows
• Experience with Python or NodeJS development

Compensation: The base pay range for this position is $176,000-$196,100; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.