Senior Software Engineer - Customer Workflows (CSM, TNI, TSM, OMT)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

As a Senior Software Engineer within our Customer Practice, you will be responsible for successful delivery of ServiceNow solutions and applications, for large client programs within the Telecommunications Industry. The Senior Software Engineer, leads, coaches, and mentors a team of Software Engineers who provide the development of project professional services for our customers. You will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, complex implementations and integrations of the ServiceNow platform.

Your Impact

• Configure and customize TNI, TMT, TSM, ServiceNow applications
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Create script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
• Facilitate and mentor across multiple projects and crews
• Collaborate with delivery teams, including engineers, architects, project managers, and business consultants, to understand, estimate, prioritize, and implement requests for development and project requirements
• Apply modern technology and innovation to improve platform functionality
• Deliver outstanding customer experiences by providing administration, development, and support during a variety of implementation phases of ServiceNow solutions

Your Experience

• 5+ years of experience of ServiceNow application development experience
• Demonstrated and notable experience supporting clients within the Telecommunications Industry
• Experience and understanding of ServiceNow product areas like TNI, TSM, TMT, and more
• Solid understanding of core object-oriented programming with hands-on experience developing for or customizing the ServiceNow platform
• Working knowledge of relational databases
• Passion in engineering science and technology. Applying principles, techniques, procedures, and equipment to the design and production of managed services.
• Strong relationship management skills, and ability to deliver high degree of customer satisfaction. Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to adapt quickly in a fast-paced environment.

Education & Certifications:

• Bachelor's degree in Computer Science and/or equivalent work experience
• ServiceNow Certified Systems Administrator (CSA) required
• ServiceNow Certified Suite Implementation (CIS) in 2+ product areas, preferably TNI, TSM required

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf