Senior ServiceNow Developer

Senior ServiceNow Developer

Astrica ServiceNow Developer are integration experts who bring deep knowledge of system and software architecture to connect ServiceNow with enterprise systems and tools. They design and deliver robust, scalable integrations — from Jira, Solution Manager, and GitLab to custom REST and SOAP endpoints — that enable seamless data flow and optimized business processes. They guide clients on best practices for integration design, collaborate closely with team members to achieve project goals, and keep their skills on the bleeding edge. Constantly innovating on the platform, they create IP that drives value and serve as trusted technical subject matter experts for both clients and teammates.

What you’ll do: 

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.

• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.

• Integrate systems! Support architecture and design of bi-directional integrations with Jira, Solution Manager, and GitLab.

• Develop solutions! Build integrations using Action Designer, Flow Designer, Scripted REST APIs, catalog item creation/enhancements, custom table development, business rules, and other platform development tools.

• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.

• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.

• Own the technical quality on customer projects, participate in code reviews, and oversee Go-Live planning efforts.

• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.

• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

What you bring: 

• US Citizenship is required for this role.
• 4+ years of ServiceNow platform experience with a comprehensive understanding of the product suite.
• 5+ years of related client-facing professional consulting experience, preferably with ServiceNow.
• Demonstrated experience with the Agile methodology, leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and ordering development logically in a virtual environment.
• Experience assigning estimates for units of work (stories, defects, documentation, etc.) and coaching resources on the technical development and configuration against defined user stories.
• Ability to lead client facing workshops and meetings and conduct calls with customers independently or in support of business process/requirements gathering efforts.
• Experience with supervising and inspecting code migrations between instances, as well as providing feedback to technical resources on approaches to remediate assigned defects.
• A passion for advising and guiding customers on how to get the most out of the product and for learning the latest product features.
• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
• A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

Extra Awesome: 

• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.
• CSA, CAD, and ITSM (CIS) certifications, Extra Goodness if you hold CIS outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
• Suite Certifications

Why Astrica: 

Astrica is not just another start-up; we're amping up to be game-changers in the ServiceNow partner arena! Pioneering a fresh take on value, our roots trace back to a power-packed team of seasoned trailblazers who are bringing their ethos of creating an organization centered on unparalleled client and employee triumphs. Our mantra? To empower customers on their ServiceNow odyssey with smart automation, process optimization and Org change management ensuring peak adoption in their unique landscapes - all while dancing to the rhythm of fun and innovation! Dive in and redefine the future with us! 🌠 

Astrica is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.