Senior ServiceNow Developer

| Boston, MA, USA | Remote
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About RapDev

We specialize in modern ITOM, ITAM, ITSM, DevOps & SecOps ServiceNow delivery and implementations as well as integrations and services for Datadog. Our experienced team of SREs and DevOps engineers powerfully brings together these two ecosystems to drive better observability, availability, and deployment velocity across your organization.

About the job

Are you interested in solving complex problems for ServiceNow customers? We're the leading DevOps partner in the ServiceNow ecosystem and are looking for engineers that are ready to learn the latest technologies and integrate them with the ServiceNow platform. This is a unique opportunity to work with the ServiceNow platform while still learning AWS, GCP, Azure along with Jenkins, Github, QA tools, and more!

What you'll do:

  • Develop quality software and web applications
  • Analyze and maintain existing software applications
  • Design highly scalable, testable code
  • Discover and fix programming bugs
  • 3rd party integration development (REST, SOAP, mid servers, etc)
  • Write/create custom business rules, client scripts, script includes, UI policies, ACL’s, UI scripts
  • Work independently with customers on implementations and remote services
  • Troubleshoot basic configuration/script issues
  • Attend requirements review and validation sessions as needed
  • Participate in SCRUM calls
  • Utilize strong written and verbal communication skills
  • Stay on time and on task with assigned customer work

Who you are:

  • Bachelor's degree or equivalent experience in Computer Science or related field
  • Development experience with JS or ServiceNow
  • Experience working with ITOM products is a plus
  • Experience in Cloud-Native implementations of Discovery, ServiceMapping, AIOps is a plus.
  • Experience/willingness working on multiple projects simultaneously
  • Self-Learner and eager to understand new technologies
  • 100% Employee Healthcare Coverage (Medical, Dental & Vision)
  • Retirement Plan (5% 401k Match, IRA)
  • Unlimited Paid Time Off (4-week minimum) (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Hybrid Work Opportunities
  • Fitness & Commuter Subsidies available
  • Equity (without a vesting period)
  • Relocation Assistance
  • SL & LT Disability
  • Visa Sponsorship
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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ParseLibraries
    • Microsoft SQL ServerDatabases
    • MySQLDatabases


Our office is located in the heart of the Back Bay area in Boston. Back Bay is a great mixture of old and new with many established companies at every corner but with tech start-ups like us right next to them. We are conveniently located on Boylston street which makes us a short walk to most trains.

An Insider's view of RapDev

What's something quirky about your company?

After standdown ends, people usually head downstairs to the "fun" floor where we have alcoholic beverages, a liquor cabinet, and even a keg on tap that gets regularly rotated to other beers and we can socialize over ping pong, ps4 games, darts, and much more. All around, I usually prefer being in the office over working from home.


Sr Datadog Engineer

How do you collaborate with other teams in the company?

Being in a startup, I am sitting right next to engineers but not only. Sales, architects, solution engineers, are all close by, which is very enlightening. Collaboration and communication are key at RapDev and part of our success story. It allows me to grow every day on my technical and non-technical knowledge and be a better project manager.


Project Manager

How has your career grown since starting at the company?

RapDev for me was the perfect career move. When I was stagnating, they reached out to me with the promise of a path forward and upward - they haven't gone back on that. The horizontal hierarchy at RapDev means I can learn directly from the heads of each department as we all work jointly across all projects. The experience is invaluable.


Associate Project Manager

How do your team's ideas influence the company's direction?

RapDev is built on the efforts our team has put in - we wouldn't be where we are today without the hard-working, collaborative, and innovative team members we have. I'm proud to be part of a team that goes to any length to do what's right for customers, and that gets rewarded by our repeat customers for doing so. We built this company together.



How has your career grown since starting at the company?

My journey with RapDev began as an associate-level engineer. About six months later, I was promoted from associate level to engineer. I feel that there is an enormous opportunity for growth, both in taking on more responsibility as well as advancing one's own relevant skillset.


Datadog Engineer

What are RapDev Perks + Benefits

RapDev Benefits Overview

We're always looking for great people to join our team, whether you're passionate about Engineering, Marketing, Sales, or anything else that could be a fit for our team, we'd love to talk to you. We believe that the best team deserves the ability to work in their own best ways. Some of us come into the office every day, others are fully remote, some switch off when they're in the office or remote, some of us are even all the way in Europe. We strive to take care of our team so they can produce the best work possible.

Volunteer in local community
RapDev volunteers with the Thompson Island Outward Bound education programs.
Open door policy
Open office floor plan
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
While our core hours are 8:30AM - 4:30PM, we know that some people work better at different times. We want you to work at your best, whatever the time.
Remote work program
Our office and workspaces are super flexible when it comes to working from home. It's completely up to you if you want to work from home or in the office on any given day.
Mean gender pay gap below 10%
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Wellness programs
RapDev's benefits offer a $30/month credit with ClassPass and we cover 50% of your Citibank membership cost.
Mental health benefits
We offer and cover an annual membership to TalkSpace, Teladoc, and OneMedical. Alongside, our unlimited PTO makes it super simple to take mental health days.
Financial & Retirement
401(K) matching
RapDev immediately stars vesting 5% 401k match for all our employees from their first day.
Company equity
We strongly believe that everyone should be part of the success of RapDev, and as a result, every RapDev team member gets equity!
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Generous PTO
We have unlimited PTO which makes life so much easier for our team to enjoy life outside of work
Paid holidays
Office Perks
Commuter benefits
RapDev offers pre-tax contributions for commuting and from work, whether you drive, bike, or take public transit. We cover 50% of a Citibike membership for those who are always on the go.
Company-sponsored outings
From our legendary holiday and summer parties to team outings to Boston Bruin's games to simply hanging out on our second floor, we love spending time with each other.
Free daily meals
We partner with Relish to deliver our daily meals to the office. We also have plenty of snacks in our kitchens.
Free snacks and drinks
Our kitchens are stocked with unlimited snacks, coffee, tea, and all the Monster or RedBull you can imagine.
Company-sponsored happy hours
Our second floor also serves as our in-house bar with its own keg and drinks fridge. We keep both fully stocked so at the end of the day you can head downstairs and grab a beer.
Relocation assistance
Ready for a change and want to move to Boston? We'll help!
Fitness stipend
RapDev offers a $30/month credit towards your monthly fitness payment.
Home-office stipend for remote employees
Professional Development
Job training & conferences
Lunch and learns

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