Senior SDE, Federal Customer Solutions (Deployment Engineer)

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world’s most critical teams.

We’re dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.

To learn more, visit www.mattermost.com

We’re looking for a Senior Software Engineer with strong experience in Go and SQL, who thrives on owning projects end-to-end and enjoys collaborating to develop creative solutions for complex customer challenges.

This role reports directly to Mattermost Co-Founder, and Mattermost Federal CEO, to enable Mattermost’s top customers. In this role you’ll build and ship bespoke features and integrations to help optimize value of Mattermost. This involves understanding technical requirements, rapidly iterating to develop solutions, and deploying them much quicker than traditional product development lifecycles. As a part of this you will identify future features to bring into the core Mattermost product and work with the product & engineering team to do this.

Through this work you’ll be directly supporting leaders in the tech, space, financial, federal and other industries.

Responsibilities Include:

• Collaborate effectively with U.S. Department of Defense (DoD) stakeholders, ensuring compliance with federal standards, mission alignment, and successful delivery of secure, mission-critical solutions.
• Build custom software solutions using primarily Go and SQL, such as Mattermost plugins, for top customers
• Drive complex, non-standard deployments to a healthy state
• Provide deployment and upgrade guidance, utilizing high scale documentation, health checks, load test deployment tooling & reference architectures
• Continuously identify opportunities to improve deployment processes and refine best practices
• Collaborate with other engineering and product teams to share knowledge, learnings
• Assist Customer Success and Support teams with trouble-shooting and incident response

Required Background/Skill:

• Proficiency designing and developing software, using Go, SQL, and Typescript/React.
• Excellent communication and problem-solving skills, with the ability to effectively collaborate with customers and internal teams
• Familiarity with database performance analysis
• Understanding of the challenges deploying high availability installations of enterprise software supporting large numbers of users
• Deep understanding of infrastructure and networking concepts, with the ability to design and trouble-shoot complex deployments
• The candidate must meet the requirements to obtain a U.S. security clearance.

Mattermost is an EEO Employer, We are a remote-first, open-source company.

We are continually working to expand our hiring in more countries and regions, ensuring compliance with local laws and regulations, which takes time.

Mattermost values your unique perspective—we welcome all applicants. We encourage individuals from all backgrounds to apply and are committed to assessing candidates based on their skills and qualifications. We do not tolerate discrimination against staff or applicants based on race, religion, national origin, age, disability, pregnancy status, veteran status, or other personal characteristics.

If you require accommodations during the interview process, please let us know—we’re happy to assist.