The Senior Sales Operations Manager will optimize global sales operations, drive operational excellence, manage forecasting and reporting, and enhance CRM systems for scalable growth.
Position Summary
We are seeking a highly analytical and execution-oriented Senior Sales Operations Manager to lead and optimize our global sales operations infrastructure. This role will be responsible for driving operational excellence across the sales organization by improving processes, managing forecasting and reporting, optimizing CRM and sales tools, and enabling scalable revenue growth.
The ideal candidate combines strong business acumen, data-driven decision-making, cross-functional leadership, and hands-on operational expertise. This person will act as a strategic partner to Sales Leadership, Finance, Marketing, and Customer Success.
Key Responsibilities
Sales Strategy & Planning
- Partner with sales leadership to define and execute sales operational strategies aligned with company growth objectives.
- Support annual planning, territory design, quota allocation, and capacity modeling.
- Build and maintain scalable sales processes that improve efficiency, visibility, and predictability.
- Drive operational cadence including QBRs, pipeline reviews, forecasting, and KPI tracking.
Forecasting & Analytics
- Own sales forecasting processes and pipeline accuracy.
- Develop dashboards and reports to monitor performance across pipeline, bookings, conversion rates, sales cycle, and productivity metrics.
- Analyze sales trends and provide actionable insights to leadership.
- Identify operational bottlenecks and recommend process improvements.
CRM & Systems Management
- Serve as the business owner for CRM platforms (e.g., Salesforce, HubSpot) and related sales technologies.
- Optimize workflows, automations, data hygiene, and reporting structures.
- Evaluate and implement new tools to improve sales productivity and operational scalability.
- Partner with RevOps, IT, and Finance teams on systems integrations and process alignment.
Cross-Functional Collaboration
- Collaborate with Finance on revenue planning, commission tracking, and reporting.
- Work closely with Marketing to improve lead management and funnel conversion.
- Support Customer Success and Account Management processes for renewals and expansion tracking.
- Align operational processes across GTM teams.
Process Improvement & Enablement
- Standardize sales processes, documentation, and best practices.
- Lead initiatives to improve sales productivity and operational efficiency.
- Support onboarding and training for sales tools and operational workflows.
- Establish governance and data quality standards across the sales organization.
Qualifications
- Bachelor’s degree in Business, Economics, Finance, Industrial Engineering, or related field.
- 7+ years of experience in Sales Operations, Revenue Operations, or Business Operations within a B2B technology company.
- Strong experience with CRM systems, preferably Salesforce.
- Proven expertise in sales forecasting, reporting, and pipeline management.
- Advanced analytical skills with strong proficiency in Excel/Google Sheets and BI tools (Tableau, Power BI, Looker, etc.).
- Experience working with senior sales leadership and cross-functional stakeholders.
- Strong project management and process optimization skills.
- Excellent communication and presentation abilities.
Preferred Qualifications
- Experience in high-growth SaaS, enterprise technology, or data center/cooling infrastructure environments.
- Familiarity with CPQ, ERP integrations, and sales compensation tools.
- Experience managing global sales operations processes.
- MBA or related advanced degree is a plus.
Similar Jobs
Security • Software • Cybersecurity
The role involves partnering with sales leadership to optimize sales technology and enablement while managing analytics projects to drive revenue growth.
Top Skills:
DatabricksExcelPower BISalesforce
Edtech
The Senior Manager of Sales Operations will enhance sales forecasts accuracy, optimize processes, manage sales data, and collaborate with teams to improve efficiency and performance.
Top Skills:
ExcelHubspotMicrosoft DynamicsNetSuitePower BIQlikviewSalesforceSnowflakeTableau
Healthtech • Biotech
The Senior Manager, Sales Operations & Analytics leads field operations, systems oversight, reporting, and continuous improvement, ensuring effective execution and alignment with strategic priorities.
Top Skills:
Advanced Analytics ToolsBi ToolsCRM
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
