Senior Sales Engineer (Pre-Sales)

Senior Sales Engineer (Pre-Sales)

About the Role

• We’re looking for an experienced and customer-focused Senior Sales Engineer to support our Sales team through the entire pre-sales cycle. In this role, you’ll act as the technical authority and trusted advisor for prospective customers, helpingthem understand how Hatch’s AI platform solves their business challenges.

• You’ll lead technical discovery, deliver compelling product demonstrations, design high-level solution architectures, and guide customers through evaluations, pilots, and technical validation.

• You’ll work closely with Sales to align solutions to customer needs, remove technical friction from the buying process, and help close complex mid-market and enterprise deals.

• This is a pre-sales role at the intersection of product, technology, and revenue.

• We’re looking for someone who is comfortable engaging senior stakeholders, enjoys storytelling through demos, and knows how to balance technical depth with clear business value.

What You’ll Do

• Partner closely with Account Executives as the technical expert throughout the sales cycle for mid-market and enterprise opportunities

• Lead technical discovery to understand customer requirements, workflows, data environments, and success criteria

• Deliver tailored product demos that clearly articulate Hatch’s value proposition and differentiate us from competitors

• Solutions Engineering Roles 1Design and present high-level solution architectures, including integrations and deployment considerations

• Support technical evaluations, proofs of concept, and trials, ensuring customer requirements are met

• Answer technical questions related to APIs, data flows, security, and platform capabilities

• Collaborate with Product and Engineering to provide feedback from the field and stay current on product capabilities

• Assist with RFPs, security questionnaires, and technical documentation as needed

• Act as a trusted technical advisor to both technical and business stakeholders during the buying process

What We’re Looking For

• ~5 years of experience in Sales Engineering, Pre-Sales, or Solutions

• Consulting in a B2B SaaS environment

• Proven experience supporting complex, enterprise-level sales cycles

• Strong presentation and demo skills. Excellent communicator who can translate technical concepts into clear business outcomes

• Solid technical foundation, with experience discussing APIs, integrations, and SaaS architectures (hands-on coding not required)

• Comfortable managing multiple opportunities simultaneously in a fast-paced sales environment

• Collaborative and sales-oriented mindset -you enjoy partnering with AEs to win deals

• Curious, coachable, and motivated to improve sales motions and technical messaging

Nice to Have

• Solutions Engineering Roles 2Experience with AI, automation, voice technology, or customer engagement platforms

• Background in sales-led SaaS, martech, contact center, eCommerce

• Familiarity with common enterprise integrations: CRMs (Service Titan, Salesforce), data platforms, support tools

• Experience supporting RFPs, security reviews, or compliance discussions

• Startup or high-growth company experience

Closing

• There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience.

• We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).

• Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.

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