Senior Ruby on Rails Engineer

We’re looking for an experienced Senior Software Engineer who can step into technical ownership of a real-time incident management and alerting SaaS platform. The platform is relied upon during production outages and handles alert routing, on-call scheduling, escalation workflows, and real-time notifications.

Key Responsibilities

• Technical ownership of the core Ruby on Rails application

• Incident routing and scheduling logic

• Background job architecture (Sidekiq / Redis)

• REST APIs used by frontends and external integrations

• Postgres performance and data modeling

• Production reliability and uptime (99.9% guaranteed)

• CI/CD and deployment workflows

• Small supporting Node.js services where appropriate

• On-call and product support responsibilities are a part of this role

Qualifications

• 5+ years of professional Ruby on Rails experience

• Strong Postgres knowledge (indexing, query optimization, partitioning, migrations at scale)

• Deep familiarity with background job systems and failure modes

• Experience operating production systems under real load

• Comfortable debugging live incidents (logs, jobs, DB, memory)

• Solid understanding of high-availability concepts and distributed system tradeoffs

• Experience with Docker and CI/CD pipelines

• Writes and maintains meaningful automated tests

• Writes and maintains public facing product documentation

• Comfortable owning a system without heavy process or hand-holding

• Experience with alerting, monitoring, or notification platforms are a plus

• Timezone and scheduling logic experience are a plus

• Node.js service experience is a plus

Why JAMS Software:

• 100% remote work environment with colleagues around the globe

• Competitive benefits

• 401k program and employer match

• Flexible PTO

• Paid Holidays