Senior Revenue Operations Manager

Revenue Operations Manager
Location: Flexible / Hybrid
Reports to: Chief Operating Officer
Works directly with: CEO, Head of Revenue, Head of Marketing

About Vend Park

Vend Park is building the AI-powered digital infrastructure of the built world.

We are transforming how commercial real estate owners manage and monetize parking — using automation, data, and agentic AI to modernize a historically analog industry. What was once manual, fragmented, and operationally heavy is becoming intelligent, software-driven, and revenue-optimized.

In under two years, we’ve expanded to 23 cities and partnered with leading institutional owners including Nuveen, Jamestown, and Federal Realty. We operate as a small, high-ownership team where decisions move quickly, complexity is embraced, and solutions ship with rigor.

As we scale, we are building the operating system behind our go-to-market engine. This role will architect that system.

Role Overview

This is a high-impact, high-ownership position for someone with 7+ years of experience in enterprise B2B SaaS revenue or sales operations.

We are not hiring someone to maintain tools. We are hiring someone to design leverage.

You will sit at the intersection of sales, marketing, data, and executive strategy — translating ambitious growth goals into infrastructure that makes them achievable. Your mandate is to eliminate friction, increase signal, and ensure that every sales resource operates with clarity and precision.

The mission is simple: build the AI-powered revenue engine that allows a small team to perform like a much larger one.

This role requires both systems thinking and strong emotional intelligence. You will partner closely with revenue leaders, understand how reps actually work, and design processes that drive discipline without slowing momentum. The best candidate balances technical depth with business judgment and empathy for the teams using the systems you build.

Core Objectives & Strategic Initiatives

You will own the architecture and performance of our revenue engine across pipeline, systems, reporting, and prioritization.

1. CRM Automation & AI-Driven Workflow Architecture

We operate in a modern stack — HubSpot, Fireflies, ZoomInfo, CoStar — but like most companies, many workflows are still manual. We believe AI changes that.

You will design and implement an intelligent automation layer where:

• Lead and account data populates automatically and accurately

• Call transcripts are structured into actionable deal intelligence

• Qualification frameworks (e.g., MEDPICC) are systematically captured

• Follow-ups and tasking are triggered without manual friction

• Stage progression initiates structured internal workflows

• Operations and Legal are activated automatically at the right moment

This is not about “keeping the CRM clean.” It is about building workflows that feel like product — intuitive, intelligent, and scalable.

2. Account & Territory Architecture

As we scale across cities and owner relationships, clarity becomes critical.

You will build governance around:

• Account ownership and segmentation

• Territory logic and coverage models

• Pipeline discipline and deal hygiene

• Clear visibility across teams

The goal is alignment without bureaucracy — enabling autonomy while preventing friction or overlap.

3. Channel Partner Infrastructure

Channel partnerships are central to our growth strategy.

You will implement systems that:

• Map partner relationships to opportunities clearly

• Organize co-selling efforts intelligently

• Track contribution, influence, and performance

• Reduce duplication and increase accountability

This ensures channel becomes a repeatable growth lever, not an informal motion.

4. Revenue Intelligence & Prioritization

Not all opportunities are equal.

You will design and evolve the intelligence layer that helps the team prioritize the highest-revenue and highest-NOI opportunities. This includes integrating internal data with external datasets and creating structured ways to focus effort where it matters most.

This is about guiding decisions — not just reporting history.

5. Forecasting & Revenue Predictability

Leadership must be able to trust the numbers.

You will implement:

• Clear stage definitions and qualification enforcement

• Structured forecasting frameworks

• Real-time visibility into revenue momentum

• Data-driven pipeline integrity

Forecasting should reflect system health — not subjective interpretation.

6. Cross-Functional Data Handoff & Time-to-Value

As deals close, execution begins.

You will ensure clean, reliable handoffs between Sales, Operations, and Legal so onboarding is smooth and customers reach value quickly. Strong revenue operations extends beyond pipeline — it accelerates revenue realization.

7. Marketing Infrastructure & Attribution

You will serve as the operational backbone for marketing, ensuring that campaign data, lifecycle stages, attribution, and automation are structured to drive measurable pipeline and revenue impact.

Marketing and Sales should operate from a shared source of truth.

What We Are Really Looking For

We need more than tool proficiency.

We are looking for:

• A systems thinker who sees patterns and designs for scale

• A builder who enjoys creating new infrastructure from first principles

• Someone energized by automation and AI

• A partner who can influence without authority

• A leader who balances speed with discipline

• Someone who understands that process should empower, not burden

This role requires comfort with ambiguity, rapid iteration, and solving problems that do not yet have established playbooks.