The Senior Research Strategist will conduct qualitative and quantitative research, collaborate with stakeholders, and redesign customer journeys to enhance user experiences.
Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
We are seeking an innovative and experienced Research Strategist with a strong background in customer insights. The ideal candidate will have a proven track record in transforming customer experiences through research uncovered through various research instruments and methodologies.
Duration: Through the end of 2026.
Location: 3 days/week on premise in Boston, MA
What you will be doing
- Strategic Research:
- Conduct qualitative and quantitative research to gather deep customer insights.
- Analyze data to inform strategic decisions and drive innovation.
- Develop and present research findings and recommendations to stakeholders.
- Stakeholder Collaboration:
- Work closely with product, marketing, and UX teams to align research with business goals.
- Communicate research insights effectively to influence decision-making.
- Build strong relationships across department and with business stakeholders.
- Customer Journey Redesign:
- Spearhead research process for the redesign of customer journeys to enhance operational efficiencies and end-user satisfaction.
- Collaborate with cross-functional teams to implement customer-centric solutions.
- Map current and future-state journeys for business review and signoff.
Your background
- Bachelor’s degree in Market Research, Business, Economics, or a related field.
- Expert level use of Qualtrics (hand coding) and Excel (pivot tables).
- Experience working with NPS and CSAT.
- Qualitative and quantitative research methods.
- Excellent communication and presentation abilities.
Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.
Top Skills
Excel
Qualtrics
Blink UX Cambridge, Massachusetts, USA Office
288 Norfolk St, Cambridge, MA, United States, 02139
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