The Senior Renewal Support Specialist manages renewal opportunities, supports sales, ensures timely renewals, identifies upselling opportunities, and contributes to process improvements.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Senior Renewal Support Specialist is responsible for managing and closing renewal opportunities through a combination of transactional operations and consultative sales support. This role works closely with CDW sales teams and partner representatives to ensure timely renewals, identify upselling opportunities, and support strong customer relationships. The specialist also contributes to process improvements and supports training and development initiatives, and embraces AI tools to enhance renewal workflows. This role requires adaptability to change, customer-facing experience, and a proactive approach to sales support. What you'll do
* Manage transactional operations for renewals, including quoting, lead list management, and pipeline tracking
* Respond to inquiries from sales and customers regarding expiring renewals
* Consult proactively with customers and sales to close renewal opportunities and identify upselling opportunity
* Identify new business opportunities and collaborate with Product Specialists and partners
* Build and maintain business relationships with sales teams and assigned partners and cross-functional renewal stakeholders
* Attend partner-specific training, vendor floor days, and external conferences (with manager approval)
* Develop innovative approaches to reach renewable opportunities
* Maintain responsiveness to sales and customer needs through customer-facing interactions and consultative support
* Participate in training and development activities to enhance renewal processes, systems, and AI adoption
* Provide oral presentations and contribute to partner events as needed What we expect of you
* Bachelor's Degree and 3 years of experience in a Renewal Support, Sales Support or related customer-facing role OR
* 7 years of experience in a Renewal Support, Sales Support or related customer-facing role without a degree
* Proficiency in Microsoft Office Suite and CRM or quoting tools
* Proven success in working enterprise opportunities and supporting sales teams
* Strong written and verbal communication skills
* Ability to present to both large and small groups
* Ability to manage multiple priorities and meet deadlines in a dynamic, customer-facing environment
* Attention to detail and accuracy
* Strong time-management and organizational skills
* Ability to prioritize work under pressure and frequent interruptions
* Ability to contribute to and execute on territory plans
* Proven ability to collaborate cross-functionally, take initiative, and solve problems creatively
* Willingness to travel up to 10% as needed
* Experience in technology sales support (preferred)
* Demonstrated adaptability to change and openness to learning new tools and processes
* Familiarity with AI tools or willingness to learn and apply AI in daily work Pay range: $ 37.98 - $52.98 hourly, depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Senior Renewal Support Specialist is responsible for managing and closing renewal opportunities through a combination of transactional operations and consultative sales support. This role works closely with CDW sales teams and partner representatives to ensure timely renewals, identify upselling opportunities, and support strong customer relationships. The specialist also contributes to process improvements and supports training and development initiatives, and embraces AI tools to enhance renewal workflows. This role requires adaptability to change, customer-facing experience, and a proactive approach to sales support. What you'll do
* Manage transactional operations for renewals, including quoting, lead list management, and pipeline tracking
* Respond to inquiries from sales and customers regarding expiring renewals
* Consult proactively with customers and sales to close renewal opportunities and identify upselling opportunity
* Identify new business opportunities and collaborate with Product Specialists and partners
* Build and maintain business relationships with sales teams and assigned partners and cross-functional renewal stakeholders
* Attend partner-specific training, vendor floor days, and external conferences (with manager approval)
* Develop innovative approaches to reach renewable opportunities
* Maintain responsiveness to sales and customer needs through customer-facing interactions and consultative support
* Participate in training and development activities to enhance renewal processes, systems, and AI adoption
* Provide oral presentations and contribute to partner events as needed What we expect of you
* Bachelor's Degree and 3 years of experience in a Renewal Support, Sales Support or related customer-facing role OR
* 7 years of experience in a Renewal Support, Sales Support or related customer-facing role without a degree
* Proficiency in Microsoft Office Suite and CRM or quoting tools
* Proven success in working enterprise opportunities and supporting sales teams
* Strong written and verbal communication skills
* Ability to present to both large and small groups
* Ability to manage multiple priorities and meet deadlines in a dynamic, customer-facing environment
* Attention to detail and accuracy
* Strong time-management and organizational skills
* Ability to prioritize work under pressure and frequent interruptions
* Ability to contribute to and execute on territory plans
* Proven ability to collaborate cross-functionally, take initiative, and solve problems creatively
* Willingness to travel up to 10% as needed
* Experience in technology sales support (preferred)
* Demonstrated adaptability to change and openness to learning new tools and processes
* Familiarity with AI tools or willingness to learn and apply AI in daily work Pay range: $ 37.98 - $52.98 hourly, depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
Top Skills
Ai Tools
CRM
Microsoft Office Suite
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