Senior Program Manager

About the teamAt Zillow, Agent Software & Advertising (ASA) organization brings together industry-leading software tools under one groundbreaking brand. We partner with top real estate professionals nationwide, empowering them with exceptional products and tight collaboration to deliver unparalleled experiences for home sellers and shoppers. We are a forward-thinking team that challenges assumptions and brings innovative ideas to the table.

The ASA organization within Zillow Group is a market leader in developing cutting-edge showing management, feedback, offer management, recruiting, transaction management and analytics solutions. Our wide array of products and services are built on technological innovations designed to bring efficiencies to all users. The company has successfully supported the evolving needs of real estate agents, teams, brokers, offices, associations and MLSs within the U.S. and Canada for more than 20 years.

About the role

The Senior Program Manager will drive high-visibility strategic initiatives crucial to Zillow's success, reporting directly to the Director of ASA Business Programs and Business Intelligence. This role will orchestrate complex, cross-functional programs that directly impact ASA's key business metrics and organizational growth. The ideal candidate will excel at aligning diverse stakeholders, managing program dependencies, and delivering measurable business outcomes through disciplined execution.

As a trusted advisor to senior leadership, you'll provide strategic program guidance, lead critical initiatives from conception to completion, and help shape ASA's business priorities. When the company faces its most important opportunities, you'll be at the forefront, translating vision into action and ensuring successful delivery of initiatives that drive Zillow forward.

You Will Get To

• Lead end-to-end strategic program planning and execution across multiple workstreams, driving measurable business outcomes to ASA key metrics

• Establish cross-functional alignment and coordination to successfully execute key Zillow initiatives and drive adoption of ASA business lines

• Implement robust program governance including milestone tracking, risk management, and dependency coordination, while delivering concise executive updates

• Manage stakeholder expectations effectively at all levels, influencing without authority to maintain momentum across complex initiatives

• Leverage data insights to inform program direction, measure progress, and optimize business outcomes while managing resources across competing priorities

• Create compelling documents and presentations for C-Suite review that drive decision-making with minimal oversight

• Drive Adoption of ASA key business lines helping to ensure we can help more end users with our products

• Be “Data Driven”. Dive into the data to identify problems and solutions that help optimize the business, effectively communicate and help the business implement those solutions

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC the standard base pay range for this role is $105,900.00 - $169,100.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Maryland, Massachusetts, Nevada, New Jersey, New York, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You're a strategic and forward-looking program leader with proven experience scaling complex initiatives. Your background includes successfully leading high-impact programs spanning multiple quarters across diverse teams including Product, Engineering, Sales, Sales Operations, Customer Success, and Strategy. You thrive in dynamic environments where you can translate business vision into executable plans, align cross-functional stakeholders, and deliver measurable results. Your ability to anticipate challenges, remove roadblocks, and maintain momentum ensures program success even amid shifting priorities.

• 8+ years of program management experience in the software industry, with a proven track record of delivering complex, cross-functional initiatives (Bachelor's degree required, MBA preferred)

• Exceptional stakeholder management skills with the ability to communicate and drive decision effectively across all levels, from frontline teams to C-Suite executives

• Experience establishing program governance frameworks that ensure accountability, transparency, and results (PMP best practices, Six Sigma Principles)

• Adaptability and strategic thinking to navigate changing business priorities while maintaining program momentum

• Data-driven decision-making capabilities with proficiency in analytical tools (Excel, SQL) to measure program impact against business KPIs

• The ability to work in a fast-paced, agile and collaborative cross-team environment

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.