Senior Program Manager

About the role:

Samsara’s Sales Programs team enables a high-performance sales team by leveraging technology, automation, and best-in-class methodologies to streamline operations, improve forecasting accuracy, and maximize sales efficiency & effectiveness.

The Senior Program Manager will prioritize, implement, and lead large-scale transformational projects across the Sales organization. This role requires a passion for streamlining project plans, centralizing processes, and optimizing change management. Successful candidates have strong analytical business acumen and an insatiable curiosity to understand and improve operations. 

We are looking for candidates who will champion, role model and embed Samsara’s operating principles as we scale globally and across new offices.

This is a remote position open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. Relocation assistance will not be provided.

You should apply if:

• You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
• You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
• You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper-growth environment.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.

In this role, you will own:

• Project Scoping, Planning and Execution,: Work closely with business stakeholders (Sales and Revenue Operations leaders, managers, and frontline reps) to identify, scope, prioritize, plan and execute strategic projects that improve the customer and employee experience
• Cross-Functional Project Management: Work with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders to deliver outcomes aligned with key business objectives
• Change Management: Drive change management for process improvements within the Sales organization, ensuring the team is prepared, supported, and equipped with the necessary resources to adapt to organizational change
• Reporting & Results: Measure results of projects and report out on outcomes delivered;drive continuous improvement processes to achieve and maintain operational excellence
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Minimum requirements for the role:

• Bachelor's Degree from a 4 year institution.
• 6-8 years of program management, management consulting, business operations or strategy experience, ideally in a SaaS environment or fast-paced technology consulting role.
• Track record launching transformational, cross-functional initiatives that measurably improve the customer experience and support scalability within the business.
• Strong Program Management skills with expertise in end-to-end delivery (i.e. framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results).
• Ability to ramp up quickly on business priorities and derive insights from data to inform decisions.
• Strong communication and written language skills including clear and concise documentation.
• Proven track record of building trust and effectively partnering with a wide variety of stakeholders: executives, managers, front-line teammates and cross-functional partners.
• Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing tradeoffs.

Ideal Candidate has:

• Experience with B2B hardware and SaaS products.
• PMP certification, Agile/Scrum Certification.
• MBA.