Senior Program Manager (Salesforce Experience Required, Salesforce Certificate Preferred)

JOB DESCRIPTION 

Job Summary

Provides subject matter expertise and leadership for program management activities within Provider Network - with heavy use of Salesforce.  Supports programmatic business needs across department and/or cross-functional areas, including programs design, implementation, administration, governance, workflow analysis, process improvements, vendor management, policy and playbook development and maintenance, best practices, resource allocations and special projects.

Essential Job Duties

• Manages the design, implementation, delivery, and ongoing operations of respective business program(s) and services.
• Leads end-to-end program delivery by establishing goals, scope, and success measures aligned with organizational priorities.
• Develops and maintains governance frameworks to ensure consistent, compliant, and effective program management practices.
• May oversee financial stewardship of program budgets - ensuring proper prioritization and alignment of resources to achieve desired outcomes.
• Partners with executive sponsors and functional leaders to ensure program objectives are met and value is realized across business units.
• Drives performance measurement and reporting, including dashboards, key performance indicators (KPIs), and post-implementation reviews to track outcomes and identify opportunities for continuous improvement.
• Ensures well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program(s).  
• Collaborates with legal, compliance, information technology (IT), and other cross-functional teams to ensure governance standards are upheld.
• Tracks performance metrics and ensures value realization from deployed solutions. 
• Coordinates recurring meetings to support governance framework and decision-making processes.
• Oversees portfolio management and/or initiative-specific programmatic changes and project management.
• Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices, etc.
• Routinely reviews program collateral to ensure current and accurate reflection of business needs.  
• Promotes consistency in planning, communication, and execution across initiatives.
• Champions organizational change management by ensuring effective stakeholder engagement, communication, and adoption of new processes or technologies.
• Maintains and evolves program documentation, playbooks, and best practices to reflect current business needs and lessons learned.
• Identifies opportunities/gaps and provides recommendations on program enhancements to applicable leaders. 
• Creates business requirements documents (BRDs), test plans, requirements traceability matrices, user training materials and other related documentation.
• Generates and distributes required business/programmatic reporting.
• Facilitates special functional/departmental projects.
• May provide specialized training and support to new and existing staff as needed.
 

Required Qualifications

• At least 6 years of progressive program and/or project management experience, with increasing levels of responsibility in a complex, matrixed organization, or equivalent combination of relevant education and experience.
• Proven experience leading large-scale or multi-functional programs within healthcare, managed care, or a similar regulated environment.
• Strong operational process improvement and change management experience.
• Advanced project management experience/skills.
• Data analysis skills/experience.
• Strong organizational and time-management skills.
• Proven ability to manage multiple projects simultaneously with competing priorities.
• Experience managing budgets and resource plans for business/strategic initiatives.
• Ability to work cross-collaboratively across a highly matrixed organization.
• Strong verbal/written/presentation communication skills, and ability to influence at all levels of the organization.
• Advanced Microsoft Office suite (including Excel, PowerPoint, Project, and Visio), and applicable software programs proficiency.
 

Preferred Qualifications

• Strong Salesforce experience

• Project Management Professional (PMP) and/or Six Sigma Green Belt certification.
• Health care/managed care experience.
 

To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V