At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least September, 19, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Are you driven to achieve results? Do you thrive on bringing order to complex, chaotic situations? Are you passionate about leading cross-functional teams through challenging operational problems, all while enjoying the journey with a great team? If so, this might be your dream job.
The Central Program Management Office (PMO) is responsible for leading execution and approval of customer-impacting, complex launches and projects. We partner closely with colleagues from Customer Service, Engineering, Network Deployment and Operations, Sales and Marketing, Legal, Government Relations, Human Resources, and Communications. We protect the customer experience by assuring every priority project considers customer impact, contact volume, truck roll impact, and comprehensive field certification testing.
Role Description
The Senior Program Manager will help build ‘one team’ across GFiber by assuring all cross-functional groups work as one unit towards common goals. In this role you will partner on cross-product and cross-team initiatives, working closely with cross-functional team members. As you partner with team members you will work to refine and develop our projects all the way from ideation, development, and training, to testing to full market launches. On a day to day basis you will be on-the-ground executing complex projects that bring internet access to people. Most importantly, you’re having fun, thriving in ambiguity, and enjoying being part of a great team!
In this role, you'll:
- Manage multiple interdependent projects of moderate to high complexity, customer impact and scope, with a wide range of cross-functional partners.
- Present weekly project updates to organizational and executive leadership to ensure we meet project deadlines.
- Drive project delivery, build consensus and challenge proposals when appropriate.
- Anticipate and creatively solve or escalate roadblocks when they arise.
- Create executive reporting within a given template and timing cycle.
At a minimum we'd like you to have:
- Bachelor's degree or equivalent practical experience
- 10 years of project management, product management, operations or consulting experience.
- 10 years of experience presenting to executives and managing detailed minutiae with subject matter experts.
- 10 years of direct experience creating multiple program project plans simultaneously and active management of program risks, action items, issues, dependencies and decisions logs.
It's preferred if you have:
- MBA or a PMP Certification.
- 5 Years of experience within the telecommunications industry.
- Experience driving IT related projects.
- Experience in deploying data and/or communications products to commercial or consumer customers.
The US base salary range for this full-time position is between $136,000 - $198,000 + bonus + cash award + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
