Senior Program Manager, Merchandising Operations

Our Opportunity:
At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view pets - and pet parents - as family, and we are passionate about exceeding their expectations at every interaction.
We are seeking a Senior Program Manager, Merchandising Operations to join our team in Bellevue, WA or Boston, MA officeswhere you will lead critical initiatives that improve how our merchandising teams operate and deliver value to customers. You'll be responsible for leading all aspects of strategic and emerging categories, aligning functions, and streamlining processes to improve decision-making, vendor relationships, and customer happiness.
You'll work closely with senior leaders across Chewy to deliver scalable solutions, optimize workflows, and influence how merchandising operates. This role is ideal for someone who enjoys solving complex problems while staying connected to the day-to-day realities of merchandising execution. If you are passionate about continuous improvement, operational excellence, and making a meaningful impact, this is your opportunity to develop the future of Merchandising Operations at Chewy.
What You'll Do

• Partner with enterprise leadership to influence priorities and deliver initiatives across one or more value streams.
• Manage cross-functional programs, ensuring alignment, ownership, and timely delivery.
• Lead business reviews to highlight progress, surface risks, and share insights using data to represent value stream performance.
• Define metrics and operational targets, building roadmaps that drive accountability and measure success.
• Provide subject matter expertise and operational insights to influence decision-making and align partners to shared goals.
• Build credibility as a trusted partner by delivering data-driven recommendations that improve efficiency, scalability, and profitability.
• Collaborate with engineering, supply chain, finance, and vendor management teams to identify bottlenecks and implement solutions.
• Champion a Lean approach, mentoring others and modeling a culture of continuous improvement.
• Build and implement inspection mechanisms, automation, and reporting tools that support scalability and self-service capabilities.
• Establish processes for ongoing inspection and health of core merchandising operations.
• Develop scalable solutions that align with Chewy's growth while maintaining focus on vendor experience, operational safety, and cost-effectiveness.

What You'll Need

• Bachelor's degree or equivalent experience in a related field (e.g., Business, Operations, Supply Chain, or Management); advanced degree or certifications are considered advantageous.
• Six Sigma Black Belt certification preferred.
• Experience managing technical, operational, or data-driven projects with cross-functional teams.
• Proven ability to deliver large-scale initiatives within tight timelines and shifting priorities.
• Strong written and verbal communication skills, with the ability to translate data into actionable insights and executive-ready narratives.
• Advanced analytical and problem-solving skills, including statistical analysis and root cause identification.
• Excellent program and project management capabilities, with a focus on clarity, ownership, and execution.
• Ability to lead change through influence, build consensus, and deliver results across diverse partners.
• Confidence communicating at all levels of the organization-from analysts to senior executives.

Work Arrangement:

• Hybrid Model: 3 days in hub location per week
• Remote: This role is NOT a remote role.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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