Senior Program Manager, HR Compliance

About the teamThe HR Compliance team is part of Zillow’s Employee Service & Operations (ES&O) organization. ES&O focuses on delivering scalable, reliable services that support employees and managers across the company, bringing together operational expertise, systems, and shared services that enable Zillow’s people processes to run smoothly.
Within ES&O, the HR Compliance team helps support compliant and well-governed people practices by strengthening operational foundations and evolving programs as the business grows. The team partners closely with the broader People organization and other shared services to translate complex requirements into practical, employee-centered solutions.

About the role

The Senior Program Manager, HR Compliance is a strategic and hands-on leader responsible for building, leading, and continuously evolving Zillow’s HR compliance programs globally. This role ensures that HR policies, systems, and practices align with applicable federal, state, local, and international employment laws, while supporting Zillow’s broader risk, compliance, and people strategy. You’ll proactively identify risk, prioritize initiatives, and deliver solutions that embed compliance into the employee lifecycle while supporting Zillow’s broader people and enterprise risk strategies.

In this highly cross-functional role, you’ll partner with stakeholders across People Legal, HR, IT, Employee Service Center, Privacy, and other shared services teams to drive program alignment, execution, and continuous improvement. You’ll connect policy, systems, data, and operations—translating regulatory requirements into well-run programs, clear controls, and repeatable processes that scale with Zillow’s growth.

You Will:HR Compliance Strategy Execution

• Design, own, and operationalize Zillow’s HR compliance strategy through well-managed programs, roadmaps, and initiatives that scale with business growth across the People organization

• Navigate and influence complex stakeholder groups—including People Legal, HR Centers of Expertise, and cross-functional partners—to align on priorities, manage tradeoffs, and drive adoption of compliance initiatives across teams through clear communication, education, and change management strategies.

• Translate regulatory and compliance requirements into actionable plans, timelines, and deliverables that align stakeholders and minimize business disruption

• Identify, assess, and manage change impacts across teams, escalating risks and dependencies as needed to ensure successful execution

• Support continuous improvement of HR compliance programs by incorporating stakeholder feedback, lessons learned, and evolving business needs

Regulatory Compliance

• Monitor, interpret, and operationalize evolving federal, state, and local employment laws and regulations (e.g., FLSA, EEO, HIPAA, and related requirements), including ensuring the accuracy and currency of required workplace posters.

• Translate regulatory requirements into compliant HR practices, controls, and operational guidance, in partnership with Legal and HR stakeholders

• Own Zillow’s global background check program, ensuring compliance with applicable laws, vendor governance, adjudication guidelines, and consistent execution across regions

• Lead the preparation, coordination, and submission of required federal employment reports for Zillow, including EEO-1, California Pay Data, and other mandated workforce filings

Policy Governance, Systems Enablement & Training

• Support the governance and ongoing maintenance of global HR policies, handbooks, and mandatory guidelines, in partnership with Legal and Centers of Expertise

• Collaborate  with HR Technology, IT, and Product to ensure HR systems and tools support core compliance needs, including document retention, employment eligibility tracking, training, and required reporting

• Drive the rollout and deployment of annual compliance training, coordinating with content owners and the Talent Success team to ensure timely execution

• Partner with Enterprise Records Management and relevant stakeholders to support the implementation and operationalization of the People organization’s record management strategy, including governance, retention requirements, and execution across processes and systems.

Audit & Risk Management

• Lead internal HR compliance audits and risk assessments to identify and assess areas of compliance risk

• Serve as a primary HR point of contact for internal and external audits,  and regulatory inquiries, in partnership with Legal

• Partner with People Team  COEs to support audit remediation efforts, including tracking corrective actions, monitoring progress, and escalating risks as needed

• Partner with control owners, Finance, Internal Audit, Compliance and cross-functional teams to support audit readiness for SOX, SOC 2, and other enterprise audit requirements and activities, ensuring documentation and evidence are audit-ready

Compliance Insights & Program Delivery

• Develop and maintain HR compliance dashboards, metrics, and key risk indicators to provide visibility to HR and executive leadership

• Analyze compliance data to identify gaps, trends, risks, and root causes,  translating insights into actionable recommendations

• Lead HR compliance initiatives, including regulatory implementations, system enhancements, and policy or process changes

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $109,000.00 - $174,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $103,500.00 - $165,300.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 7+ years of experience leading or managing compliance programs in complex, fast-paced environments

• Excellent communication, project management, and stakeholder management skills

• Strong knowledge of U.S. employment laws and regulatory frameworks, with experience supporting global or multi-regional compliance efforts

• Proven ability to execute and scale compliance programs, translating regulatory requirements into practical, operational solutions

• Strong analytical skills, with the ability to interpret compliance data, identify trends and risks, and translate insights into actionable improvements

• Demonstrated experience driving change and adoption through stakeholder engagement, communication, and program delivery

• Highly collaborative, with experience partnering across HR, Legal, Finance, IT, and shared services in matrixed organizations

• Comfortable navigating ambiguity and bringing structure, prioritization, and clarity to evolving compliance needs

• Self-starter with sound judgment and integrity, who thrives with accountability and ownership in a program leadership role

Here at Zillow - we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Preferred Qualifications

• Experience supporting global HR or employment compliance programs across multiple regions

• Background in change management or leading compliance-related process, policy, or system implementations

• Experience working in technology-driven, highly regulated, or high-growth organizations

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.