Senior Program Manager, Change Management

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions. Bringing cutting-edge technology and top-tier human support together, it connects clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services and more.
In the last eleven years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in 21 countries. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and a will to win.
 

Job Summary:

The Senior Program Manager, Change Management and Engagement for Acrisure’s Transformation Office will bring exceptional change management skills, dynamic communication abilities, and a world of know-how to support large, complex, national and international transformation programs focusing on the people side of change.  Importantly, the Senior Program Manager, Change Management and Engagement brings energy and incredible skillsets to provide guidance and support to Acrisure’s leadership in creating and environment of engaged and informed colleagues around the world. The Senior Program Manager, Change Management and Engagement will design, develop and oversee the dissemination of impactful visual and written materials, engage our teams and maximize the adoption and usage of organizational change management deliverables.

We are looking for an energetic, creative team members with exceptional verbal and written communication and program management skills. This candidate will be responsible for managing and supporting changes across multiple complex and highly visible initiatives across the company to ensure smooth transitions, minimize disruption, and accelerate progress toward a future state (processes, systems, technologies). This role involves identifying change impacts, designing strategies to support transitions, and working closely with stakeholders to guide them through the change process. They will focus on increasing employee engagement, minimizing resistance, and enhancing the overall effectiveness of change initiatives.

Responsibilities:

Change Planning and Strategy Development

• Develop and implement comprehensive change management strategies and plans, including communication, training, and support mechanisms. This can require connecting several adjacent initiatives together to ensure a comprehensive view on the impact to team members.
• Own specifical change management deliverables that can include change management plans, communication plans, training plans, and transition plans.
• Designs dynamic, impactful awareness communications intended for delivery across a wide variety of formats for websites, emails, presentations, training material, leadership talking points, and more.  Reviews content created by other teams to ensure alignment with the tone and goals of Acrisure’s strategic business initiatives.

Stakeholder Engagement and Communication

• Collaborate with leaders, managers, and employees to build awareness and understanding of change initiatives.
• Develop and deliver clear, consistent messaging to stakeholders and tailored to diverse audiences, assessing stylistic and translation requirements.
• Partner with corporate communication to ensure consistency with brand messaging and tone. This can include developing select communication deliverables including FAQs, leader talking points, collateral for town halls/all employee meetings, organizational announcements, or coordinating development with the corporate communications team. This can also include partnering with external PR agencies and consultants to ensure consistency.
• Identify key stakeholders and ensure they are informed, involved, and committed to the change process.

Training and Support

• Design, develop, and deliver training programs to support the successful adoption of changes. This is often done in partnership with internal training team.
• Provide ongoing support and resources to employees and teams throughout the transition period. This can include hosing Q&A sessions, hyper care support, and additional engagement activities to keep stakeholders informed.
• Monitor and measure adoption, develop adoption acceleration plans as needed.

Change Impact Assessment

• Identify and assess potential risks and resistance related to changes.
• Develop strategies to mitigate resistance and address concerns proactively.
• Use feedback and data to continuously improve change management approaches.

Performance Measurement and Reporting

• Track and measure the progress and success of change initiatives.
• Prepare and deliver regular reports and updates on change activities and outcomes to leadership.
• Use key performance indicators (KPIs) to assess the effectiveness of change management efforts.

Continuous Improvement

• Stay current on change management best practices, methodologies, and tools.
• Identify and leverage AI tools to drive data insights and refine change management plans.

Partnership

• Participate in team meetings, coordinate reviews, and ensure feedback is addressed and incorporated into transformational program deliverables.
• Proactively communicate program changes and flag issues and recommend solutions to team and leaders.
• Operate alongside talented change management and transformation colleagues in creating, executing, and delivering on impactful changes across an incredible company.

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Requirements:

• 8+ years of experience supporting complex, large-scale highly complex change management programs and transformational initiatives (like IPO, onshoring and offshoring plans, and M&A or their equivalent).
• ProSci or other Change Management credentials are desirable, but the right level and flavor of experience is also highly valued.
• Expert level written and creative capabilities, and a strong sense of ownership to create and enhance impactful collateral for any audience, across mediums.
• Expert speaking and facilitation skills; extensive experience leading productive, outcome-based group sessions leading to stakeholder buy-in.
• Ability to drive multiple change, engagement, and adoption initiatives in an extremely faced-paced organization in a highly collaborative manner.  Reach across the organization to amplify collaborative spirit and mindset and drive awareness and openness.
• Solutions-oriented with strong abilities identifying, understanding, and addressing organizational issues and challenges.
• Strong project management experience. CAPM or PMP helpful but not required.
• Advanced in Microsoft 365, SharePoint, virtual platforms, and project management tools to develop automated solutions.  Advanced degree in communications, business, or technology a plus.
• High capacity to sense the emotional mood of the room and adjust communication accordingly.
• Empathetic and proactive in addressing challenges and concerns.
• Highly organized and detail oriented.
• Ability to use various communication platforms to facilitate discussions and updates, ensuring clarity and transparency.
• Flexible and adaptable to changing business needs and priorities.
• Ability to work independently and in a team-oriented environment.

Education/Experience:

• Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or a related field. A Master's degree or certification in Change Management (e.g., Prosci, ACMP) is preferred.

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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
 

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