Senior Program Manager, Business Operations

About the teamThe Zillow Preferred team drives partner-led growth by designing how high-performing real estate teams deliver seamless experiences for our customers. Business Operations is central to this mission, building scalable programs, tools, and strategies that empower teams to operate efficiently and effectively, while fostering cross-functional collaboration to solve complex challenges and deliver impactful solutions.

About the role

As a Senior Program Manager, you will lead high-impact, cross-functional initiatives that protect revenue, uphold standards, and enable the Preferred program to scale. You will translate complex business problems into actionable programs, drive alignment across teams, and deliver solutions from strategy through execution—helping shape the future of integrated transactions at Zillow.

You Will Get To

• Identify, validate, and implement strategic solutions to optimize business performance through analysis, research, and testing.

• Lead complex, cross-functional projects from concept to execution, including defining scope, managing workstreams, and driving alignment through clear communication.

• Drive business integration across Product, Legal, Finance, GTM, and Operations to ensure cohesive and scalable program delivery.

• Deliver data-driven recommendations and execution plans by leading analyses and translating findings into actionable steps.

• Operationalize payment and compliance policies in partnership with legal and compliance teams, ensuring alignment with business objectives and regulatory requirements.

• Own initiatives to reduce payment risk, address outstanding payments, and mitigate bad debt through improved policies and controls.

• Partner with Product and cross-functional teams to implement new features and process improvements, supporting rollout planning and adoption.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $127,100.00 - $203,000.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $120,700.00 - $192,900.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 6+ years of experience in strategy, business operations, analytics, or program management, with a track record of delivering measurable business impact.

• Experience designing and refining program workflows and tooling, leveraging AI and automation to improve speed, quality, and visibility across cross-functional teams.

• Proven ability to break down complex problems, identify root causes, and develop data-driven solutions aligned with business goals.

• Experience translating business and operational needs into clear, actionable product requirements.

• Strong influencing skills, with the ability to navigate complex decision-making and manage relationships with senior stakeholders.

• Demonstrated success leading multi-workstream initiatives and balancing competing priorities in a fast-paced environment.

• Excellent communication and presentation skills, able to clearly articulate trade-offs and recommendations to diverse audiences.

• Ownership mindset with comfort operating in ambiguity, exercising sound judgment, and a strong bias toward action.

• Highly proficient in project management, analytics, and reporting tools (e.g., Google Workspace, Jira, Excel, Salesforce, Tableau); SQL experience is a plus.

• Here at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.