Senior Product Specialist

Who we are
At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.
What we do
The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus-our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!
Role Overview
CarGurus is looking for a dynamic and experienced Senior Product Specialist to spearhead product launches in the automotive retail acquisition and pricing space. This role is integral to driving dealer success by enhancing pricing strategies and optimizing vehicle acquisition processes across our dealer network.
In this position, you will have the unique opportunity to work closely with our dealership network, delivering advanced pricing solutions and ensuring dealers maximize value from the CarGurus platform. Your role will involve deep engagement with customers to understand their needs, provide expert guidance, and leverage your vast knowledge of the used vehicle lifecycle to effect tangible business outcomes. You will engage with various cross-functional stakeholders and teams across the organization to deliver the best possible value and support. This is an opportunity to join a team that thrives on digital transformation and pioneering new approaches in the automotive retail space. If you are passionate about playing a crucial role in shaping the future of dealership acquisition and pricing strategies, and desire to coach dealers to stay ahead in a competitive market, we want to hear from you!
What you'll do

• Proactively deliver product onboarding and lifecycle support to single and multi-rooftop dealers across the CarGurus customer base, leveraging current resources and innovating on existing processes or resources to improve the customer experience
• Deliver expert product training, best practices, and performance management via phone/video, providing a high-touch support experience for the assigned book of business
• Become and serve as an indispensable advisor to dealer customers, earning trust and credibility to impact their bottom line
• Be responsible for ongoing product retention and the prevention of churn
• Provide resources and guidance to internal sales & service account teams
• Collaborate with CarGurus product, engineering, and various stakeholders to deliver personal and customer feedback for product enhancements, bug fixes, and ongoing product innovation
• Create new product support resources as needed
• Follow and/or develop processes and SOPs for product support
• Gather, analyze, and communicate data to improve internal and external performance
• Drive and/or support scaling initiatives for products, such as external webinars for training, internal newsletter updates, etc.

What you'll bring

• 5+ years of professional experience
• Prior experience supporting automotive dealers' vehicle acquisition and pricing strategies at scale, through other vendor or SaaS company experience
• Deep expertise in vehicle pricing strategies, from acquisition to sell-through, and a thorough understanding of dealership operations
• Willingness to adopt & deliver new product support in the future
• Strong communication skills to build and maintain robust relationships with dealers, ensuring their objectives are met and exceeded
• Strong attention to detail and presentation skills, with the ability to convey complex ideas clearly and effectively
• Desire and ability to learn and leverage AI tools for personal performance and business gains
• Thrive in a collaborative environment, acting as a connector between CarGurus customers, the Product Specialist team, and cross-functional stakeholders
• Ability to approach complex problems with curiosity and an open mind
• Willing to go the extra mile to solve problems for your customers, team, and business
• Ability to thrive in a "building" capacity, comfortable with ambiguity and adept at shaping processes and strategies in a developing environment

Working at CarGurus
We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.
We welcome all
CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential-starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid