Senior Product Manager

About the teamAt Zillow Group, our mission is to empower people to unlock life’s next chapter. The Platform Product team enables Zillow product and AI teams to move faster by providing reliable, secure, and scalable platform infrastructure.
The MCP Gateway & Registry team operates the control plane for AI tool invocation across Zillow. As AI adoption accelerates, MCP ensures agents can securely discover, authenticate to, and invoke tools in a standardized way. We focus on reliability, governance, lifecycle management, and secure multi-team scalability so AI systems can grow without fragmentation or operational risk.

About the role

As a Senior Product Manager for MCP Gateway & Registry, you will define how AI agents securely and reliably interact with tools across Zillow. You will own strategy and execution for the Gateway and Registry control plane, establishing authentication standards, operational excellence bars, lifecycle governance, and scalable onboarding patterns.

This role is foundational infrastructure. Gateway instability or governance gaps impact multiple AI workflows simultaneously. You will balance reliability hardening with adoption growth, ensuring MCP evolves from a promising integration layer into trusted Tier-0 production infrastructure.

Your work will directly shape how AI capabilities are launched, scaled, and governed across the enterprise.

You Will Get To

• Own the MCP Gateway and Registry roadmap end-to-end, defining clear problem statements, success metrics, and operational targets.

• Establish and uphold the operational excellence bar for the Gateway, including availability, latency, observability, and incident response standards.

• Define and evolve authentication, authorization, and multi-tenant access patterns to ensure secure, scalable AI tool invocation.

• Design and operationalize a durable registry governance model, including verification thresholds, lifecycle expectations, versioning standards, and ownership clarity.

• Partner with AI platform engineering, security, and agent teams to balance flexibility with enforcement and scale MCP as trusted Tier-0 infrastructure.

• Create paved paths and validation mechanisms that reduce onboarding friction while preventing unmanaged tool sprawl.

• Drive MCP adoption as the default invocation layer through structured rollouts, enablement, and measurable impact.

• Use reliability, adoption, and governance metrics to continuously improve platform performance and prioritize hardening versus expansion.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $148,600.00 - $237,400.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Minnesota, Nevada, Ohio, Rhode Island, and Vermont the standard base pay range for this role is $141,200.00 - $225,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years of product management experience, ideally building internal platforms, APIs, gateways, developer infrastructure, or data systems that support multiple teams.

• Strong technical fluency in distributed systems, service-to-service communication, authentication patterns, APIs, and platform architecture concepts, with the ability to reason about reliability and security tradeoffs.

• Proven ability to define platform strategy and operating models that scale beyond initial experimentation into production-grade infrastructure.

• Demonstrated experience leading migrations, consolidations, or standardization efforts across fragmented systems.

• Clear, structured communicator who can influence engineers and stakeholders through data, operational reasoning, and strong product judgment.

• Comfortable driving behavioral change and adoption across multiple teams, balancing enablement with governance.

• Able to operate in ambiguity and impose structure on complex, cross-functional infrastructure initiatives.

• Excited to work in a highly collaborative environment where you partner closely with engineering, data science, AI, and product teams to deliver company‑wide impact.

• Here at Zillow, we value the experience and perspective of candidates with non‑traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.