Lead the vision and execution for AI-based products in Jira Service Management, collaborating with cross-functional teams to deliver impactful features.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Senior Product Manager you will lead the vision, strategy, and execution for AI based product within Jira Service Management (JSM). In this role, you will drive the development of intelligent, scalable, and impactful AI-powered solutions that transform how teams deliver service and support at scale. You'll work closely with engineering, design, data science, and go-to-market teams to deliver innovative features that delight our customers and set new standards for service management.
What You'll Do
About You
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.
As a Senior Product Manager you will lead the vision, strategy, and execution for AI based product within Jira Service Management (JSM). In this role, you will drive the development of intelligent, scalable, and impactful AI-powered solutions that transform how teams deliver service and support at scale. You'll work closely with engineering, design, data science, and go-to-market teams to deliver innovative features that delight our customers and set new standards for service management.
What You'll Do
- Define and execute the product strategy in JSM, aligning with Atlassian's broader AI and product vision.
- Lead cross-functional teams to deliver high-impact features, from ideation through launch and iteration.
- Partner with engineering and data science to build robust, scalable, and ethical AI solutions.
- Engage with customers, partners, and internal stakeholders to deeply understand user needs and pain points.
- Analyze data and feedback to prioritize features and measure success.
- Evangelize the product vision internally and externally, representing Atlassian at industry events and with key customers.
About You
- 7+ years of product management experience, with a proven track record of shipping successful SaaS products.
- Experience working with AI/ML technologies, preferably in enterprise or B2B software.
- Strong technical acumen; able to collaborate effectively with engineering and data science teams.
- Excellent communication, stakeholder management, and leadership skills.
- Passion for solving complex problems and delivering customer value.
- Experience with service management, ITSM, or workflow automation products is a plus.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .
Top Skills
AI
Ml
SaaS
Atlassian Boston, Massachusetts, USA Office
55 Causeway St, Boston, Massachusetts , United States, 02114
Atlassian Boston, Massachusetts, USA Office
Atlassian believes the future of work is distributed and offers our people the flexibility to help them do what’s important to them. And with few exceptions, we hire people anywhere we have a legal entity as long as they have eligible work rights and sufficient team time zone overlap.
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