Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As a Senior Product Manager, you’ll play a critical role in accelerating Zocdoc’s mission to change healthcare. You will play a critical role in revolutionizing healthcare by shaping product strategies that meet the needs of both providers and patients. You'll collaborate with cross-functional teams, including Sales, Data, Ops, Engineering, Design, and Product Marketing, to bring innovative features to market, driving Zocdoc’s mission forward.
You’ll enjoy this role if you are…
- Excited about solving complex challenges and innovating in an industry that affects everyone in profound ways
- Data driven and customer-centric. You appreciate that great product decisions require a balance between analytics and a thorough understanding of the needs of patients and healthcare providers
- A communicator and collaborator. You know how to drive projects from start to finish, and get a diverse group of stakeholders and constituents excited
- The kind of person who thrives in ambiguity and can always come up with “crawl/walk/run” solutions
- Serious about your work, but not about yourself. Let’s face it - the way things are going, you kind of need a sense of humor
Your day to day is…
- Managing the full product life cycle from research and design through development and launch
- Measuring the success of new products and features by defining and analyzing key metrics
- Refining and communicating a vision for how features drive better outcomes and deliver value beyond the core marketplace
- Rapidly testing hypotheses to increase both of this metric and evangelize what the data proves out to the rest of the product org
You’ll be successful in this role if you have…
- 3+ years of product management experience, with demonstrable success growing product metrics
- The ability to break down and explain complex technical concepts to business end users
- Structured thinking and product orientation, with the ability to synthesize data into actionable insight
- Proficiency in Microsoft Excel and PowerPoint; experience with SQL, Redshift, Amplitude, Looker, and Salesforce a plus
- Strong execution skills and ability to drive action and accountability
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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