Product Manager

Company Overview:

AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are seeking a highly skilled Product Manager with extensive experience designing and managing integrations directly with enterprise customers. This role requires deep technical expertise, the ability to understand customer needs, and a track record of translating requirements into scalable, enterprise-grade solutions. The ideal candidate has successfully delivered complex integrations throughout their career and thrives in fast-paced, collaborative environments.

What You’ll Do:

• Customer-Centric Problem Solving: Engage with enterprise customers to understand their requirements and translate these into specifications for actionable engineering deliverables.
• Integration Leadership: Lead the design, development, and delivery of integrations, ensuring compatibility with complex systems, APIs, and multi-tenant SaaS platforms.
• Cross-Functional Collaboration: Partner with engineering, sales, customer success, and other stakeholders to prioritize and execute on key initiatives.
• Product Strategy & Vision: Define and execute a multi-year product vision and roadmap for integration-heavy enterprise solutions.
• Scalability & Performance: Ensure integrations are built to scale, maintaining high levels of reliability, performance, and security.
• Technical Guidance: Provide input on architecture and feasibility while working closely with engineering teams to deliver high-quality solutions.
• Hiring and Mentorship: Help build and grow the team, particularly focusing on recruiting and mentoring talent with expertise in integrations.
• Continuous Improvement: Leverage customer feedback, market trends, and analytics to refine and enhance integration capabilities.

Who You Are:

• Extensive Experience: Minimum of 7 years in a product role, with a focus on designing and managing integrations for enterprise customers.
• Integration Expertise: Proven track record of delivering scalable, complex integrations involving APIs, SaaS platforms, and third-party systems.
• Specialized Knowledge: Proficiency in multi-tenant SaaS, support tools, or CRM services, with a focus on enterprise-level user segments.
• Technical Passion: Demonstrated enthusiasm and competency in Generative AI, LLMs, and machine learning.
• Visionary Leadership: Experience in conceptualizing and implementing a multi-year product vision and roadmap.
• Communication Excellence: Exceptional written and verbal communication skills, with the ability to define customer problems clearly and concisely across different stakeholder types.
• Adaptability: Ability to navigate ambiguity, foster cross-functional collaboration, and excel in a high-paced environment.
• Business Acumen: Strong strategic thinking and hands-on problem-solving abilities, with a focus on driving value for the business.
• Drive: High energy, strong work ethic, and disciplined execution skills.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.
• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.
• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

What unites us is our Values and the passion we share to live by them:

• Do right for our customers
• We are data-driven
• Be entrepreneurial
• Strive to be better, together

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.