Senior Product Manager - Servicing

Splash Financial is seeking an experienced Product Manager to own the full post-approval lifecycle for our personal loan customers — from funding and disbursement through servicing and repayment. In this role, you will design and optimize the experiences that help borrowers receive their funds quickly, understand their obligations clearly, and repay their loans with confidence. You’ll partner closely with Engineering, Design, Operations, Risk, Servicing, and external lending partners to build simple, automated flows that reduce friction and errors. You’ll be responsible for creating a best-in-class repayment experience, including autopay, billing, hardship options, and payoff flows. As a key member of the product organization, you’ll use data and customer insights to drive decisions that improve NPS, reduce cost-to-serve, and lower delinquencies. This is a high-impact, highly visible role that sits at the heart of Splash’s mission to make people more powerful than their debt.

• Own the product vision, strategy, and roadmap for servicing, loan repayment, and personal loan funding/disbursement across Splash’s platforms.
• Design and ship customer journeys for statements, autopay enrollment, payment scheduling, hardship programs, and payoff flows that are clear, compliant, and delightfully simple.
• Lead the build-out and optimization of funding and disbursement experiences, ensuring borrowers receive their funds quickly and reliably while meeting partner and regulatory requirements.
• Analyze funnel, servicing, and portfolio performance data to identify opportunities, define success metrics, prioritize the roadmap, and track impact over time.
• Collaborate closely with Engineering, Design, Servicing/Ops, Risk, Compliance, and external credit union/bank partners to deliver high-quality solutions on time and at scale.

• 6+ years of product management experience in consumer technology, with strong preference for experience in lending, payments, or financial services.
• Proven track record of shipping impactful products end-to-end, from discovery and requirements definition through launch, iteration, and ongoing optimization.
• Strong familiarity with loan servicing and repayment concepts (e.g., amortization, due dates, delinquency, payoffs, hardship) and/or payments infrastructure (ACH, cards, disbursements) is a plus.
• Data-driven decision maker who is comfortable working with analytics tools, defining KPIs, running experiments, and using insights to shape product direction.
• Excellent communication and collaboration skills, with the ability to “own it,” “raise the bar,” and “say the hard thing” while elevating teammates and partners along the way.

The base salary range for this role is $140,000 - $185,000 annually, based on market data and internal compensation practices. This role may also be eligible for a bonus component tied to individual and company performance. Final compensation will be determined by factors such as location, experience, and skill level.