Senior Product Manager, DevOps

Ready to be a Titan? 

We are seeking a Senior Platform Product Manager with deep experience supporting DevOps, SRE, and Infrastructure teams. In this role, you’ll own and evolve the internal platform that empowers our developers to build, deploy, and operate services quickly, safely, and at scale.

You will own initiatives to move our development approach to adopt DevOps practices and Domain Driven Design. You'll be instrumental in driving the evolution of our product architecture from a monolithic foundation to a modern, distributed ecosystem that's inherently API-First, empowers AI Agents, and fosters a delightful developer experience.

If you're passionate about developer enablement, platform scalability, operational excellence, and accelerating engineering velocity, we’d love to hear from you.

What you'll do: 

• Own the vision, strategy, and execution of platform solutions that improve developer experience, infrastructure scalability, and operational excellence.

• Define and prioritize capabilities across CI/CD, observability, incident response, service ownership, and infrastructure automation treating each as a product with clear UX, SLAs, and adoption plans.

• Support the shift from a monolith to domain-driven architecture by delivering low-friction tools for service creation, ownership, monitoring, and scaling.

• Treat developers as your primary customers, advocating for a seamless developer experience through automation, intuitive tooling, and reduced friction.

• Build workflows and tooling that increase deployment frequency, reduce failure rates, and accelerate recovery time using DORA metrics to define success and guide decisions.

• Partner with SRE, Infrastructure, Security, and domain engineering squads to identify gaps, prioritize work, and drive adoption of platform capabilities.

• Ensure security, scalability, compliance, and operational resilience are built into platform tools and workflows from day one.

• Independently drive discovery, requirements, development, rollout, and adoption for your initiatives with a focus on continuous improvement and measurable impact.

• Enable people to do the best work of their careers at ServiceTitan.

What you'll need: 

• 5-7+ years of experience in product management or related roles, including 3+ years owning internal platforms, DevOps, or technical products within a B2B SaaS environment.

• Proven ability to define and drive product strategies for platforms that significantly improve engineering productivity, scalability, and system reliability.

• Strong technical acumen, with a solid understanding of system design (especially extensibility), DevOps workflows, APIs, and modular multi-tenant SaaS architectures.

• Experience partnering closely with engineering organizations, building CI/CD pipelines, observability platforms, service ownership models, and scalable internal tooling.

• Excellent communication and stakeholder management skills, with the ability to align executives, engineering leaders, and cross-functional teams around a shared product vision.

• Strong organizational and prioritization skills, capable of managing complex initiatives with multiple stakeholders, competing priorities, and high visibility deliverables.

• Demonstrated leadership qualities, including proactive problem-solving, strategic thinking, critical judgment, and the ability to influence across a distributed organization.

• Flexibility and adaptability, with experience working across global teams and multiple time zones.

• Experience using DORA metrics and operational KPIs to measure and improve engineering and platform outcomes preferred.

• Experience leveraging AI agents or automation tools to enhance developer productivity and operational workflows preferred.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

• Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $136,600 USD - $182,600 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.