Senior Product Manager, Claims

Every day, ePayPolicy helps over 7,500 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

Job Description

We are looking for an entrepreneurial  Senior Product Manager to lead our new payables and disbursement initiatives from product discovery to delivery. You will be the primary driver in deeply understanding and prioritizing customer needs with a cross-functional team including engineers and designers. The Product Manager will work closely with engineering, strategy, customer success, sales, operations, marketing, partners, and leadership teams to ensure we all succeed in delivering industry-leading products.

What you will do 

• Deeply understand customers and translate needs into innovative solutions that drive company growth.

• Identify opportunities and solutions through customer discovery, interviews, market research, and experiments

• Define successful outcomes with clear metrics, decision criteria, and milestones

• Bring understanding, clarity, and priority to ambiguous opportunities through product discovery and roadmaps

• Drive rapid product delivery to customers with well-defined stories, backlog, and releases

• Lead product releases and set the expectation for delivery of new functionality

• Collaborate with sales, marketing, and customer success to ensure product adoption

• Maximize team delivery by actively removing obstacles and impediments 

• Become the company and industry expert and inspiration for these solutions

What you will bring

• 3+ years of experience as a Product Manager

• Experience in insurance payments, claims, and enterprise software

• Proven ability to bring new products to market

• Expert knowledge of Agile development processes and principles 

• Outstanding communication, presentation, and leadership skills

• Excellent organizational and time management skills

• Sharp analytical and problem-solving skills

• Ability to work with data to make decisions

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Unlimited PTO

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5