Senior Product Manager, Checkout/Payments Experience

Opportunity
Chewy's mission is to be the most trusted and convenient destination for pet parents and partners everywhere. We view them as family and are passionate about meeting their needs and exceeding customer expectations through every interaction. Within Chewy, the Chewy Health team is passionate about redefining how vets and pet parents care for their pets and are on a multi-year journey to reinvent the experience of working with your veterinarian to keep your pets happy and healthy.
We are currently hiring for two key roles to support our mission: Senior Product Manager - Checkout/Payments Experience. These positions are based in our Bellevue, WA; Boston, MA; or Plantation, FL offices. You will play a vital role in developing a suite of services to improve the payments and checkout experience for Rhapsody, the software used in CVC practices.
Initially, the focus of these roles will be on crafting, low-friction experiences for both pet parents and CVC care team. However, over time, the scope will expand to include work across the broader PIMS product. This is an outstanding opportunity to join a team from the ground up, working on innovative solutions that strive to transform care delivery in the pet health industry.
In these roles, you will develop and execution of the product roadmap, working closely with cross-functional teams to ensure alignment and successful delivery. Your responsibilities will include running intake processes, prioritizing development work, and ensuring that features are launched as planned. Monitor performance against KPIs, analyze trends from metrics, and drive optimization and continuous improvements.
As the Rhapsody PIMS product owner, you will collaborate with Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive Leadership teams to develop and implement a product vision and a multi-year roadmap that aligns with the growth of our Chewy Vet Care business.
What You'll Do

• Customer-Centric Focus: Be responsible for the PIMS experience, ensuring a smooth checkout process for both care Team Members and pet parents. Identify customer/user types and define relevant use cases.
• Collaboration & Requirements: Work closely with partners to develop clear product requirements and use cases. Collaborate with the payments team to align on back-end functions influencing UI design.
• Innovation & Vision: Drive the exploration of features and insights that impact pet parents and the care team. Write both short and long-term product vision statements.
• Product Development & Roadmap: Develop and maintain a product roadmap and backlog, ensuring alignment with customer-first goals. Be responsible for cross-functional delivery, leading both technical and non-technical tracks.
• Success & Performance Measurement: Define success metrics and improvements. Measure and communicate the impact of product changes to guide prioritization.
• Risk Management & Delivery: Identify risks to project deliverables and timelines, ensuring successful product delivery and minimizing roadblocks.

What You'll Need

• Experience & Leadership: 8+ years in digital product management, with experience delivering end-to-end projects.
• Tech & Product Expertise: Hands-on experience with EMR, PIMS, or health information management technologies. Strong ability to conceptualize, develop, and scale products/services.
• Communication & Collaboration: Excellent written and verbal communication skills, with a collaborative approach and a strong sense of ownership in delivering customer-centric solutions.
• Analytical & Strategic Thinking: Ability to turn data into actionable insights and develop a clear, customer-focused product vision backed by qualitative and quantitative data.
• Attention to Detail & Prioritization: Strong attention to detail with the ability to prioritize and lead tasks.

Bonus

• Industry Knowledge: Familiarity with the pet care industry, trends, and in-depth experience within the veterinary profession in the US.

Hub Locations & Work Arrangement

• Hybrid Model: 3 days in hub location per week
• Remote: This role is NOT a remote role.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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