Senior Product Manager - AI and Analytics

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Join us as we embark on an exciting journey to drive a transformational shift in how CVS Health leverages technology and analytics to become the leader in healthcare in the U.S.

As a Senior Product Manager, you will be responsible for leading the development and launch of AI and advanced analytics powered capabilities and applications for internal users. This role requires a strong understanding of product management, data analytics, software applications, and business strategy. The ideal candidate will work effectively with cross-functional teams to bring analytics-focused products to production and scale. Additionally, as a Senior Product Manager, you will support the dissemination of best practices (design thinking, agile methodologies and more) to support A&BC in its product transformation.

Responsibilities:

• Manage a mix of senior stakeholders to align on priority and goals, balancing interests across various stakeholders
• Conduct user research, SME interviews, and cross functional stakeholder alignment to align on business needs and requirement
• Develop functional requirements, acceptance criteria, and detailed product specifications to communicate feature requirements to data science, engineering and stakeholder teams
• Support engineering and data science teams to implement features by clarifying requirements, facilitating squad ceremonies, and helping technical team members ground on users and business needs
• Manage product backlog, facilitate problem solving, scoping, and prioritization
• Run day-to-day planning and ceremonies, and champion Agile practices
• Clarify and coordinate dependencies with other teams and stakeholders
• Define, monitor and analyze user feedback and product performance metrics, identifying opportunities for improvement and optimization
• Work with end-users, stakeholders, and leadership to continuously evolve the product roadmap
• Demonstrate and support dissemination of best practices for product ways of working and champion change management

Required Qualifications

• 3+ years’ experience in Product Management or Technical Product Management role
• 3+ years’ experience running the day-to-day product execution with Data Science and/or Engineering teams on the ground
• 3+ years’ experience working with SMEs to uncover nuances in ambiguous business problems, operational processes
• 3+ years’ experience with stakeholder management
• 3+ years’ demonstrated ability to drive outcomes in complex environment
• 2+ years’ experience working with Agile methodologies
• 2+ years’ experience building capabilities that leverage AI, ML or other advanced analytics

Preferred Qualifications

• Strong verbal and written communication skills
• Self-starter interested in leveraging new AI tools and technologies to improve productivity and new ways of working  
• Excellence in prioritization and aligning senior stakeholders on a unified vision
• Experience with healthcare operations (e.g., payor, provider), healthcare technology, or other enterprise workflow tools in non-healthcare domains
• Experience with user adoption strategies and change management for frontline operations teams
• Strong Excel/SQL/analytics/Storytelling capability
• Proven track record of managing all aspects of a successful product throughout its lifecycle, especially in taking a product from concept through launch
• The ideal candidate should be passionate about making healthcare more efficient and want to be part of a transformational change in the Healthcare industry

Education

• Bachelor's degree in Computer Science, Engineering, Data Science, Analytics, Mathematics, Physics, Applied Sciences, Economics or a related quantitative field
• Master’s degree or MBA preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.